Dealing With Clients (8/12)(from
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Whether you’re yet to start your training or you’ve been in business for years, this course will get you up to speed on literally EVERYTHING you need to know to take your next step with the right foot.
By the end of this workshop, you’ll be much more confident with consulting clients at the start of every appointment, you will know how to keep good records of every service and although we hope it won’t be necessary, you’ll be prepared for your first complaint and how to handle it.
Speaking of complaints, we’re going to cover off taking things personally and sabotaging your ability to get clients out of fear – you’ve got this, and you’re going to smash it.
You can watch our Salon Success workshops in any order but our recommended order makes this #8 of 12
Dealing With Customers
- Client Consultations
- Client Consultation Form Template
- Client Consultations Activity
- Adding Value through Consultations
- The 80-20 Rule
- After the Appointment
- Criticising Your Services
- Dealing with Complaints
- Taking Things Personally
- Fear of Getting Clients
- The Best Friend Effect
- Module Revision
- Up Next –