The Theory of Nails

Chapter Revision

Copy these questions into the comment box below and tell us –

What are three things you’ve absolutely nailed in this Module?

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2.

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What are three things you really need to continue to work on?
1.

2.

3.

What are three things that really surprised you?

1.

2.

3.

What are three things you will never forget?

1.

2.

3.

What advice would you give to a newbie starting this Module?

1.

It would be lovely if you then went and commented on someone else’s post that you relate to!

This Post Has 76 Questions

  1. What are three things you’ve absolutely nailed in this Module?
    1. I have absolutely nailed my customer centred service. Having come from a customer centred service background in retail this has given me the upper hand and to have more confidence in moving into a more one on one customer service role.

    2. I have absolutely nailed being able to listen. Rather then talk about my life. As I am someone who can really talk and talk and talk. I do have a natural ability to stop and listen also.

    3. I have absolutely nailed the 6 question quiz in this module I am aware this is optional but when it comes to quizzes I am useless. I really feel that I retained the information in this module to get 100% in this quiz.

    What are three things you really need to continue to work on?
    1. I really need to continue to work on picking up on a clients ‘mood’. I tend to be oblivious to come situations. As much as I am a people person, and do pick up on and ready people it. This really only is with the people I am most close to or family as I am around them all the time. Where as with clients I may only see very few times within a couple of months.

    2. I need to continue to work on gibing recommendations, as I normally am someone who does like letting people down. I know in the long run my suggestion will be beneficial. I just don’t like seeing a look of disappointment.

    3. I need to continue to work I’m setting up a social media according and thinking of a name for my work. This is scary for me to feel venerable to show would work that may not be perfect just yet as I rent to be classed as a perfectionist.

    What are three things that really surprised you?
    1. I was surprised in being suggested to write down all of the clients details in what what used in that sitting as a friend or family member could come along asking what ‘Jill’ had a great months ago. I can really see how this would be so beneficial in building new lasting relationships with clients just going that extra mile.

    2. I was surprised that you can not ask out directly what medical conditions or allergies that might be flared up from getting a services. As this is actually breaking the law. I can see how re wording the question slightly gets the answers you will need to make sure your client is in the safest hands possible.

    3. I am surprised that knowing what career of job the client may have can actually have a greater affect on that they might be wanting that day. As you were saying in the video if your client works with their hands in water most days then acrylics wont be best suited to her lifestyle. But to get the client to sign a waiver can cover the I do.

    What are three things you will never forget?
    1. I will never forget to slightly adjust the way in asking or writing the question to my clients about any medial conditions or allergies they might might have as I don’t not want to break the law. And I want my clients to be on the safest environment and hands.

    2. I will never forget really the client card isn’t just that it will help me pick up on problems that may be reoccurring. So I’m turn fixing the problem. Which Weill help the clients nails, build trust, show the care I have for the job and hopeful get her and or him returning to become a loyal client of mine.

    3. I will never forget that really listening and getting to know your client will help you in the long run. If you can give a service something that she or he may really want one week but your opinion for their health may be differently even though I may see the disappointment in their eyes that it will build a good relationship and get them returning and having great feedback which might see my having new clients. And they can see I care for them not just wanting a quick buck.

    What advice would you give to a newbie starting this Module?
    1. I would give the advice that just giving it a go. Baby steps just going one module at a time really is so beneficial in learning so much. Especially with this being all new to me if someone else was in the same boat. He or she would learn so much from this. Just to be open minded and dive right in with all you have to succeed in the long run.

    1. Admin bar avatar

      You’re on fire, Laura! I love the confidence in this revision and I’m so pleased you nailed the optional quiz.

      With recommendations, make sure to give the Why before the What, so ‘Since you’ve mentioned lifting issues, you could try something less likely to lift, like Hard gel’ instead of ‘I think you should do Hard gel because it doesn’t lift’ and then give them the option to stick with their original request 🙂

      I was also surprised when I learned the human rights laws tbh but I’m so glad I know now!

    2. It Sounds as though we are very similar with our Customer Service Backgrounds! All the best and I look forward to seeing what we can accomplish in the next few weeks 🙂

    3. I love your newbie advice its inspirational and real

  2. What are three things you’ve absolutely nailed in this Module?

    1. The client consultations quiz

    2. Practice client card

    3. Understanding the importance of go good & thorough consultation, and how it can separate you from other salons/nail techs

    What are three things you really need to continue to work on?
    1. Confidence

    2. Learning more about the conditions of nails

    3. Recommendations to suit individual clients needs

    What are three things that really surprised you?

    1. How much information is required to do a good job

    2. How helpful using waivers in salons could be

    3. How much someones lifestyle could impact what service would suit their needs

    What are three things you will never forget?

    1. How important great customer service is

    2. We must never diagnose

    3. To allow an adequate amount of time for consultations

    What advice would you give to a newbie starting this Module?

    1. Take notes!

    1. Admin bar avatar

      Confidence is such a biggie! You’re definitely not alone there

    2. I love your take notes advice for newbies! I am a big believer in Notes to go back to if needed!!

  3. Hey 🙂
    3 things i nailed during this module i think were:
    1. yup, nailing the quiz haha, I retained the information because I started thinking back to my hospo and retail/sales days (many moons ago) and remembered I did really well in those roles, it made me confident that I can do this and in my own way
    2. recognizing that the recommendation may not always be the most lucrative move but the most responsible one that will encourage your clients to come back again knowing you have their best interest at heart which is what makes for good customer service
    3. I think I may have nailed my prospective name for my business and now its got my mind going wild haha.. which is kinda exciting. 🙂 i needed the nudge because I was nervous to even start thinking about that stuff.
    3 things i think i will need to work on
    1. I’m going to have to push myself to have more of an online space. I’m generally quite private and a bit old school with that sort of stuff, I’m fully IT trained and capable which im grateful for, but it’s putting myself out there that will be hard for me 🙂
    2. I do need to let others talk more because yup, I’m a talker lol!
    3. I will need to pay extra attention to product knowledge and making sure I’m confident to make recommendations based on what I confidently know about the service and products
    3 things that surprised me
    1. That i never thought about certain conditions etc, having a real effect sometimes on a clients needs ie reactions etc. There a lot more to take in to account about your customer records
    2. That after the appointment is just as important and as all other aspects, it shapes your next visit with that client
    3. just how much experience i will already have to bring to this lol!
    Ill never forgetm
    1. the importance of a decent consultation
    2. that we are NOT doctors
    3. that there are other things that make your service stand out and make people return – like keeping records about products used, nail condition etc, noting extra things about each client visit shows you care about what they want and need.
    My advice AS a newbie TO a newbie… this made me start the necessary thinking about how I want my clients to feel 🙂

    1. Admin bar avatar

      I love your energy Amy, you’re doing SO well and you’re going to go far, I can see it now!

    2. Lol your Many Moons ago in Hospo sounds alot like me. I might be asking for help in the IT / Social media side of things if thats ok?

  4. What are three things you’ve absolutely nailed in this Module?

    1. The Consultation Quiz. It felt a natural choice for me to choose the right answers.

    2. Customer Service aspect – taking care of guests

    3. Consultation Activities

    What are three things you really need to continue to work on?
    1. Creating my Social Media Presence to generate Clients for Life
    2. Product Knowledge – learning the products so that I can recommend correctly for the clients needs.
    3. Learning about Nail Conditions eg Brittle, Ridges, Ski Slope Nails

    What are three things that really surprised you?
    1. How much I already knew – mainly due to my service background.
    2. That getting a waiver can save you time and money if you feel that Client isn’t suited to what they requested.
    3. The amount of information that we gather to get a fully informed picture of our client

    What are three things you will never forget?
    1. Don’t diagnose any Nail Conditions – I am not a Doctor
    2. How a Clients Lifestyle / Work will affect which Nail product to use eg using Acrylic when they have a job that requires their hands to be in water alot.
    3. That you can’t ask direct health questions as t.his breaches Human Rights. Be discrete

    What advice would you give to a newbie starting this Module?
    1. Take your time and if you don’t know ask. The Mentors are amazing and ready to help.

    1. Admin bar avatar

      ‘Clients for Life’ – love it! You’re doing great Briony 🙂

  5. What are three things you’ve absolutely nailed in this Module?

    1. Nailed the Consultation Quiz

    2. Learning that some services might not actually suit the clients lifestyle.

    3. Consultation activity.

    What are three things you really need to continue to work on?
    1. My confidence.

    2. Learning everything there is to know about the different services and what to recommend.

    3. Practice makes perfect.

    What are three things that really surprised you?

    1. How much the Wavier can help in those situations where the client still wants a service that isn’t necessarily dangerous for them but not well suited.

    2. By helping the client chose something suited for them that could be cheaper than what they wanted at the time, but result in a long term client.

    3. All the information you need from the client in their consultation and how important it is.

    What are three things you will never forget?

    1. How important that exceptional customer service is not only throughout the service but in the consultation specially.

    2. To make notes after each service on their client cards.

    3. To make sure your listening 80% of the service and talking 20%.

    What advice would you give to a newbie starting this Module?

    1. Take notes and be confident in yourself.

    1. Admin bar avatar

      Great! I love all these people proudly smashing out the quizzes 😀

  6. What are three things you’ve absolutely nailed in this module?
    1. Consultation quiz
    2. That great record keeping with clients is essential to building confidence with client and also building my business going forward.
    3. That communication is key to a successful business and that’s 80% listening
    What are three things you need to continue to work on.
    1. Internet presence ( that scares me a little)
    2. Listening, I’m a great talker I need to remember 80% 80% 80%
    3. Confidence, dont be afraid to out myself out there.
    What are three things that really surprised you.
    1. The amount of record keeping as I’ve never even once ever saw a card anywhere I’ve been ever
    2. That recommending what’s best for the customer may put me out of pocket financially in the short term but the long term benefits will out way that.
    3. The use of the 3 ‘f’s I think this is gonna be a very useful tool.
    What are three things you will never forget
    1. 80% listening and 20% talking keeps the session professional and keeps it all about the customer which is correct, that’s the way it should be.
    2. Amazing record keeping will enhance the customers experience as well as make my job alot easier, when 3 months later they go, I really loved that red nail varnish you did, would be great to just look that up and go oh that’s the beautiful red by who ever.
    3. The 3 fs feel, felt, found
    What advice would you give a newbie
    Be kind to yourself, we where all in your shoes at one point, You’ve began now so enjoy the journey.

    1. Admin bar avatar

      I love that advice Lisa! Makes me think of the quote ‘Never compare your beginning to someone else’s middle’ in reference to journeys and progress 🙂

  7. What are three things I’ve absolutely nailed in this module?
    1. Being able to listen to a client 80% and talk only 20%
    2. Picking up on a clients mood on arrival
    3. The client practice card

    What are three things I really need to continue to work on?
    1. Confidence
    2. Nail conditions
    3. Understanding and remembering all the paper work that goes along with every client

    What are three things that really surprised me?
    1. To ask so much about medical conditions
    2. How different applications of different product is designed to suit different life styles
    3. How much theory there really is in this module

    What are three things I will never forget?
    1. To ask clients about medical condition
    2. That I am not a Dr, and its ok to say no if you feel they need to see one
    3. How much information you need to gather on each client

    What advise woulds you give to a newbie starting this module?
    1. As a newbie myself I can only say read it all twice if you need to

    1. Admin bar avatar

      Perfect, well done Lisa! That 80-20 split is so hard

  8. Hi there I can not copy and paste both on my phone and on my laptop it gives no option to copy.

    1. Admin bar avatar

      Can you post a screenshot of what happens when you right-click the time stamp, into the FB group? I can help you there 🙂

  9. What are three things I’ve absolutely nailed in this module?
    1. I am not an overly chatty person so to speak, so I absolutely nail 80% listening and 20% talking
    2. The ability to assess a client with confidence whilst giving them a sense of Your nail well being does matter to both you and I
    3. Consultation quiz

    What are three things I really need to continue to work on?
    1. Time management ie, consultation 10 – 15mins no more
    2. Nail conditions
    3. Knowledge of products and what to recommend

    What are three things that really surprised me?
    1. The in depth consultation, this is very rare these days, in nail salons you are just a number in and out
    2. Why and how certain things effect the outcome of certain nail application products ie, health conditions, acrylic, gel
    3. There is a lot in this course to work through but I am enjoying it and taking it all in

    What are three things I will never forget?
    1. Consultations are the utmost important start with a client to ensure a great outcome and a regular customer
    2. It is ok to say No I do not feel comfortable with giving you a certain service due to the compromise it puts on your nails and my work
    3. 3 F’s Feel Felt Found

    What advise would you give to a newbie starting this module?
    1. Be patient with yourself you will be an amazing nail technician with so much knowledge when this course is completed

    1. Admin bar avatar

      “It is ok to say No I do not feel comfortable with giving you a certain service due to the compromise it puts on your nails and my work” – LOVE this!

  10. What are three things you’ve absolutely nailed in this Module?

    1. consultation quiz

    2. picking up on a clients mood when arriving for treatment

    3. 80 percent listening and 20 percent talking

    What are three things you really need to continue to work on?
    1. nail conditions

    2. product knowledge, what products will work best for the clients nails

    3. confidence. dont let myself down why training

    What are three things that really surprised you?

    1. consultation as everytime ive had my nails done no one has done this. i

    2. how important a waiver is

    3. how much a clients at home life style or work lifestyle can do to there nails e.g being in water all the time etc

    What are three things you will never forget?

    1. client card

    2. 80 percent listening 20 percent talking

    3. the 3 f’s feel felt found

    What advice would you give to a newbie starting this Module?

    1. be patient and never give up as you can be a good nail tech if you put your mind to things

    1. Admin bar avatar

      Awesome 🙂

  11. What are three things you’ve absolutely nailed in this Module?
    1. The quiz 2. Info needed for a client card 3. importance of building connection not only for continued clientele but minimising risks

    What are three things you really need to continue to work on?
    1. 80% listening, tend to fill in silent gaps! 2. encouraging clients that not in best interests to do what they want (or just saying no) 3. looking at nail health

    What are three things that really surprised you?
    1. how easy it is to accidentally diagnose/prescribe medical conditions but is something people do all the time in social/familial situations
    2. some of the hobbies/activities and their effect on nails and different products 3. like most others here haven’t had much consultation before manicures but suppose if we were more regulated would be more routine

    What are three things you will never forget?
    1. ask “how are you today?” first 2. stop, pause and think before speaking re anything about someone’s medical condition even if they are freely discussing 3. complete client cards, can be so easy to forget little things that make a difference
    What advice would you give to a newbie starting this Module? 1. Take your time

    1. Admin bar avatar

      Love those surprises!

  12. What are three things you’ve absolutely nailed in this Module?
    1. Applying knowlege of lifestyles in the consultation for better service and longevity of clients nails
    2. Creating a client card sections list
    3. 100% in the quiz 🙂

    What are three things you really need to continue to work on?
    1. 80% listening – 20% talking. With my anxiety i can become very talkative and find silence awkward

    What are three things that really surprised you?
    1. taking into consideration lifestyles – it never came across my mind

    What are three things you will never forget?
    1. 80% LISTENING 😀
    2. Acrylics are not best for someone who has their hands wet as water makes the nail soft and flexible – acrylic doesnt move.
    3. If Clients insist on a service that is not suitable and it does not jeopradise their health and safety, have them sign a service waiver form acknowledging that the quality of service is not guaranteed and any repairs required will be charged – before starting the service.

    What advice would you give to a newbie starting this Module?
    1. Write the “summing it up” section in a book or noted pad for easy referal – having a hard copy can be alot better than digital at times

    1. Admin bar avatar

      Awesome advice 🙂

  13. What are three things you’ve absolutely nailed in this Module?
    1. The beauty of practicing consults
    2. How to gracefully handle potential health issues
    3. What to ask for in the client card
    What are three things you really need to continue to work on?
    1. Consults
    2. Understanding the best products/services to recommend
    3. Taking note of repairs completed RH or LH and the finger
    What are three things that really surprised you?
    1. Not being able to ask specifically health related questions
    2. Signing a waiver on services if recommendations not taken
    3. Acrylics are not the best product recommendation for people who get their hands wet often
    What are three things you will never forget?
    1. It’s OK to say no to providing a service if you feel it’s in the clients best interest
    2. Be fastidious in follow up notes
    3. Start with ‘how are you today?’ and read where your client is at
    What advice would you give to a newbie starting this Module?
    1. We all start somewhere…don’t judge where you’re at…you’ll get there

    1. Admin bar avatar

      Perfect! I’ll have to do a 10/10 consult next time I see you now hahaha

  14. Admin bar avatar

    What are three things you’ve absolutely nailed in this Module?
    1. The quiz – 100% 2. The practice consultation on my husband ha! 3. 80% listening – I’m introverted so this is great

    What are three things you really need to continue to work on?
    1. Study the consultation questions to deliver a more relaxed way of interaction 2. looking at all nails instead of just one hand
    3. knowledge of products and being able to suggest what’s best suited for that client

    What are three things that really surprised you?
    1. Lifestyle impacts type of nails and products used 2. Acrylic doesn’t fair well with water – no nail tech has ever told me this and I always insisted on Acrylic since that’s what I’m familiar with and I wash my hands A LOT
    3. How important a proper consultation is

    What are three things you will never forget?
    1. building relationships with clients is key to the growth of your success 2. it’s okay to downgrade a service, you’ll potentially gain a client for life 3. take the time before the appointment to consult with your client so you’re able to work smarted and not harder

    What advice would you give to a newbie starting this Module?
    1. Take notes. I remember things best when I read it in my own handwriting.

    1. Admin bar avatar

      Viva la introverts! 🙂

  15. What are three things you’ve absolutely nailed in this Module?

    1. Understanding the importance of a consultation. In only a short amount of time, you can learn so much about a client and their needs, building an initial relationship with the client and creating trust.

    2. Recognizing when not to just go ahead with what a client asks for. Ask questions first to discover which is the service best suited to them & their lifestyle. The outcome of the service provided that day could be different to what they initially intended, and your client could leave your salon, having gained some new knowledge about their own nails and feel grateful that you took the time to personalize their service to best suit their needs.

    3. The Quiz 🙂

    What are three things you really need to continue to work on?
    1. Gaining more knowledge on nail conditions and the best products & advice to give to clients

    2. Remembering all the questions to ask and turning it into more of a natural conversation rather than direct questions ( practice practice practice!)

    3. Getting the confidence to set up an instagram page for my work. I feel like i need to gain a little more knowledge & practice before sharing with others. Though, i would like to have a nail instagram for following other nail techs for inspiration 🙂 (atm my personal insta feed is flooded with nail photos as i follow them from there )

    What are three things that really surprised you?

    1. How important the consultation is, yet i have not experienced it in many nail salons

    2. How much a clients lifestlye/ work/ nail conditions can determine the best suited service for them

    3. The importance of asking about medical history and how some conditions will effect pedicures, massages ect. & how some product scents can trigger asthma attacks!

    What are three things you will never forget?

    1. 80% listening 20% talking – keeping it professional

    2. Never diagnose a medical condition – always suggest/recommend they see a medical professional

    3. It is okay to perform a service that you have advised a client against, as long as it does’nt effect their health/safety. Just ask them to sign a wavier acknowledging that you have advised their chosen service may not meet their expectations & quality cannot be guaranteed

    What advice would you give to a newbie starting this Module?

    1. Study somewhere you won’t be distracted.
    Take notes.
    Enjoy the journey. Believe in yourself, you got this! 🙂

    1. Admin bar avatar

      Perfect!

      I HIGHLY recommend setting up an Instagram ASAP as people will become invested in your journey and that loyalty is invaluable. It might not result in many clients to start with but when they recognise progression and improvement they’ll be in ASAP!

    2. I really like these answers as they are quite similar to my own perspectives but I feel that you’ve answered the questions much better!

      So good ! ????

  16. Admin bar avatar

    What are three things you’ve absolutely nailed in this Module?

    1. Coming from sales and customer service a lot of the things you mention (like 80/20, or finding their WHY for example) are things I have practiced in a different context and feel confident applying that here

    2. I started an insta a few weeks back to diarise my learning progress so have a head start on that.

    3. Understood the importance of a client consult and how to use it to add value

    What are three things you really need to continue to work on?
    1. Practice the sample client card until it becomes a natural conversation rather than a script.

    2. Product Knowledge – yes I added that module too!

    3. Identifying potential conditions that could determine appropriate services

    What are three things that really surprised you?

    1. The use of a lot of sales techniques I am familiar with and well versed at.

    2. I am a big believer in not selling for the sake of it but earn their trust and they will be a repeat customer and send referrals to you, so I was glad to see you have the same views.

    3. I am surprised nail techs are taught to have a client consult at all. My biggest peeve as a client in many different salons and home businesses is when they don’t offer options or information that suited my desired outcome. It took years of visits for me to piece together what I should be asking for

    What are three things you will never forget?

    1. The concept of adding value – another sales technique I love

    2. How you record their fave polish so you could update them and make them feel like a special client

    3. You are not allowed to ask about medical conditions directly

    What advice would you give to a newbie starting this Module?

    1. Have a notebook ready – I took more notes than I thought then afterwards used a google sheet to surmise and make them more concise

    1. Admin bar avatar

      I LOVE that you have a Google Sheet 😀 And this looks like great work!

  17. What are three things you’ve absolutely nailed in this Module?

    1. What info needed for a client card

    2. picking up the clients mood when they arrive

    3. How to handle potential health issues

    What are three things you really need to continue to work on?

    1. 80% listening 20% talking! im a big chatter or i tend to go silent when concentrating so finding the balance

    2. product knowledge

    3. more about the recommended nail for each client

    What are three things that really surprised you?

    1. how important the consultations are, i have never been to a nail salon and had a consul before its always straight to what colour shape and treatment i want.

    2. That acrylics are recommended for people who often get there hands wet etc

    3. The use of Waviers in the salon

    What are three things you will never forget?

    1. Not to ask about medical conditions directly

    2. Always Keep a client card

    3. Be prepared to down grade a service if it suits the clients needs better

    What advice would you give to a newbie starting this Module?

    1. Be ready to take lots of notes and have no distractions around

    1. Admin bar avatar

      Colour shape and treatment is totally part of a consultation so it sounds like you’ve either had not-very-thorough ones, or super-stealth ones hahaha

      And Acrylics aren’t* recommended for people who get their hands wet a lot, not sure if that was a typo 🙂

  18. What are three things you’ve absolutely nailed in this module?
    1. I think just doing this all on my phone right now! ????
    2. Using the quiz to realise that I actually do know the answers and to stop second guessing myself on it, and also to focus and double check everything before submitting.
    3. A true understanding for the consultation process for clients. Being aware of their needs as well as their wants and gaining so much clarity about how Nail technicians can truly provide an holistic approach to services.

    What are three things that really surprised you?
    1. That it is unlawful to ask directly about a clients medical history.
    2. That menopause can have such a big effect on nail condition.
    3. That people can actually be allergic to almost anything including latex and coconut and how we must be so vigilant around this and how important a client card is in recording client allergies. It makes you more focussed on these things because of the fact that it can be seriously detrimental to the clients health if it is overlooked.

    What are three things you will never forget?
    1. That you must maintain 80% listening and 20% talking during client service. This is a good clear boundary and helps to get on with the job rather than being distracted. I love this tip.
    2. To always assess the clients condition of their nails after you’ve welcomed them and asked them how they are. This is the industry and therefore a proper way to start the time off with a client.
    3. Do not ever assume that you can make a diagnosis on a client and if there is something that looks like it could be problematic or cause risk to the client or technician then it is important to gently direct them to a professional to be assessed and that once this is done and all is safe, services can then be provided ????

    What advice would you give to a new member starting this module?
    1. If you’ve never done online learning before, then make sure you are prepared for this by having the tools and resources you need to make your learning experience productive.
    2. Be also very precise about your personal learning system and work at a methodology that best suits you. I find that there can be a lot happening on different platforms and it’s important for me to stay focussed on one thing at a time and have a clear directive in this learning. Thoroughly enjoying it so far ????
    3. Believe in yourself!

    1. Admin bar avatar

      Awesome answers and great advice!

      1. Hi Penny, for some reason one of the questions and answers didn’t paste or save to the comment box I don’t think! ????

        What are three things you really need to work on?

        1. I need to get myself into my own system of learning to be able to complete each section to my best ability. I’ve had the grandchildren around and I tried to do some work but it was impossible ???? I need to work towards my tools and resources that I need and getting my set up organised. This is the part I’m very excited about and is in progress.
        2. I also need to work on not getting distracted by links in content and to focus on what information I need to complete each section of work. (Once I get my laptop this will be easier to deal with).
        3. I need to start working on practicing but once I get products then this will be possible – I need to complete the theory assessment as well.

        Thank Penny, my apologies for this, I read through it off the email I received and realised this had happened and transparency and honesty is important to me so thought I had best reply with that answer attached.

        Many thanks, Rachael ????

        1. Admin bar avatar

          You’re a star, and I’m so impressed with how much progress you’ve made using only a phone!

  19. What are three things you’ve absolutely nailed in this Module?

    1. Picking up the clients mood when they arrive

    2. Client consultation

    3. 80:20 listening:talking and personal:professional

    What are three things you really need to continue to work on?
    1. Product knowledge – what is IBX etc

    2. More about what service to recommend for each client.

    3. What each service is suited to each clients lifestyle
    What are three things that really surprised you?

    1. In the video they touched on Acrylics not good for active people – breakages can happen more often

    2. Getting a client to commit to applying cuticle oil several times a day if they wash their hands a lot

    3. changing clients minds to what their nails really need and what they’d benefit from as a pose to what they want right now.

    What are three things you will never forget?

    1. 80:20 rule

    2. waiver in place if you carry out a treatment that you have advised against

    3. Not to ask about medical conditions

    What advice would you give to a newbie starting this Module?

    1. Enjoy, it’s a lot of fun finding out these facts

    1. Admin bar avatar

      IBX is a strengthening treatment. Think of it like a very very very thin gel polish that goes inside the nail and stays there.

  20. What are three things you’ve absolutely nailed in this Module?
    1. the client consultation quiz
    2. when the client arrives, greeting them, making them feel welcome
    3. understanding how important the consultation is, in learning about your client and their needs, building a relationship and any issues that they may have had with their nails previously.
    What are three things you really need to continue to work on?
    1. identifying what services or suggestions I can make to clients
    2. practicing the client consultation from the point you meet them to after the appointment
    3. continue working on the 80% listening, 20% talking
    What are three things that really surprised you?
    1. The importance of having an initial consultation, to learn about the condition of their nails, any problems and what services you could suggest. client card, the information you can gather on there, to get to know your client and their needs or what they might not know and what you can suggest.
    2. How easy this course is to follow, the videos and content for each item, is really informative and
    3. that some clients can be allergic to some things and what could affect them in the salon
    What are three things you will never forget?
    1. Greeting the client – always greet them as soon as they walk in
    2. 80% listening/20% talking, 80% professional/20% personal
    3. to check the condition of the clients nails after greeting them

    What advice would you give to a newbie starting this Module? Enjoy it, it is a lot of fun. And if unsure you can always go back on an item, if unsure re-read it and you can always ask questions on the facebook group too.

    1. Admin bar avatar

      Thank you so much for your kind words about the course!

      1. What are three things you’ve absolutely nailed in this Module?

        1. Client consultations

        2. Knowing the answers to the quiz promptly, showing a good understanding of the theory of nails.

        3. Knowing to make sure the client’s moods are picked up and forum communication and how you act based one that.

        What are the three things you really need to continue to work on?
        1. Product names and information about the products.

        2. Knowing the recommended products and treatments for the client’s

        3. In client consultations to ensure that I’m asking all recommended questions and receiving all the right information which will come with practice!
        What are the three things that really surprised you?

        1. How greeting the customer its important to let them speak and have the 70 listening to 20 talking ratio.

        2. How important it is to know of any medical conditions before going ahead to doing someones nails as allergy are very common.

        3. That the course is way less scary than I initially would’ve thought

        What are three things you will never forget?

        1. 80% listening to 20% talking

        2. checking clients nails to ensure it’s safe to do any work on them

        3. ask for existing medical conditions for allergies to products etc…

        What advice would you give to a newbie starting this Module?

        1. Don’t be scared, the course organization will happily surprise you.

        1. Admin bar avatar

          Love that advice, great work 🙂

  21. What are three things you’ve absolutely nailed in this Module?

    1. I am a customer service queen – my back ground on superyachts has taught me how to ofer top notch customer service , be polite and listen to a client and not talk about myself too much.

    2. Making a ambience in my home studio that makes people feel relaxed which will give the right environment to have an open , in depth professional consultation.

    3. The quiz 🙂

    What are three things you really need to continue to work on?
    1. Think about ways to take consult notes and storing them in a organised professional way

    2. get a better understanding of the right product for a clients lifestyle

    3. how to upset products – I’m so no a sales person so finding a way I can feel confident about recommending products and services

    What are three things that really surprised you?

    1. Client may be purely visiting because of a crack / pain and not just for pretty nails and a pamper!

    2. The education required to make sure am recommending the right treatment for someones lifestyle

    3. Must find out if client has any medical conditions I should be aware of.

    What are three things you will never forget?

    1. 80% listen 20% talking

    2. always ask what client is hoping to achieve today

    3. Talk about time and cost before starting

    What advice would you give to a newbie starting this Module?

    1. Enjoy thinking about welcoming your first clients!! Take lots of notes and ask anything in the Facebook group, a bunch of lovely supportive people in there 🙂

    1. Admin bar avatar

      I’m also SO awkward at sales! I find if I GENUINELY believe someone would benefit from a product though, it’s easy <3

  22. What are three things you’ve absolutely nailed in this Module?
    1. Realising all the things nail artists do and should consider before doing their clients nails! Being aware and picking up on all the little things about your clients nails.
    2. the client consultations quiz! it feels good to know you have learnt all this new info!
    3.Like most people on here I have worked and only worked in customer service so I love interacting with people. I definitely agree with the listening 80% of the time and talking 20% of the time. I have a lot of experience with how to handle and read different types of people!

    What are three things you really need to continue to work on?
    1. I want to have a great understanding of most products out there so I can feel more confident when recommending products to clients! Since I always have a lot of questions at my nail appointments! I would love to be able to help my clients in a safe and confident way.
    2.Make a nicely presented and unique client consultation form! I love the idea of getting it printed on a notebook like you penny! Or I might even be eco and get it going on an iPad possibly to save paper!
    3.being quick an recognising issues or the condition of clients nails.(definitely will come with more practise and experience)

    What are three things that really surprised you?
    1. the amount of care and good customer service you can give a client. It really does make a huge difference. Such as the nail salons in the malls where they dont greet you or even ask you a single thing in comparison to a nail artist who actually keeps notes on you and cares about the health of your nails.
    2. Like many others, its surprising that clients dont just come in to get their nails pampered. Some people come in to get their nails fixed or for the health of their nails!
    3.Good nail artists keep notes on you.

    What are three things you will never forget?
    1. The importance of taking notes of clients. It really does make people feel special too.My hair dresser does this and she seems to nail my hair every time.
    2. You want to stand out, and make your clients feel special. Like you said its not about making money but instead caring for your clients.
    3.Not to diagnose a client as we are not doctors or medical professionals. Only make recommendations based on what you have learnt!

    What advice would you give to a newbie starting this Module?
    1. To take notes of the key ideas as it is helpful! Get into the community? I feel like everyone on here is super helpful I especially love the facebook page!! people are so kind and supportive!!!! it makes online learning a little less scary 🙂

    1. Admin bar avatar

      The Facebook Group is a very special place for sure <3 Love how much detail you put into this, awesome work!

  23. What are three things you’ve absolutely nailed in this Module?

    1. Greeting clients as soon as they turn up and assessing their mood. Make them feel welcome. I apply this in my job as a hairdressing.

    2. The Quiz! Feels good I’m on the right page

    3. How to plant the seed for potential loyal and life long clients

    What are three things you really need to continue to work on?
    1. Confidence! I sometimes struggle I can be shy

    2. Social media, I’ve always struggled with Instagram and making everything look nice haha

    3. Learning the products and services

    What are three things that really surprised you?

    1. That you can’t ask directly what a clients medical issues and allergies are it’s against human rights.

    2. How helpful a waiver form is

    3. Client consults module was really simple but still very important

    What are three things you will never forget?

    1. A client consultation is crucial to gaining loyal clients

    2. Never diagnose someone

    3. Can’t directly ask for someone’s medical conditions

    What advice would you give to a newbie starting this Module?

    1. It isn’t a race! Try and absorb as much information as you can even if you are slow

  24. -Three things that I have nailed this module:
    1. I have nailed the Consultations quiz – 100%
    2. I have NAILED my customer service and people skills.. I have worked in customer service since I was 14 years old, and it’s a huge passion of mine.
    3. I have nailed setting achievable goals for myself, to achieve my training and become the best nail tech I possibly can.
    -Three things I need to work on:
    1. Building my social media and putting myself out there.. I’m not sure why, but this is quite intimidating for me!
    2. Confidence.. at this point, my confidence is rather low as i lack in experience and knowledge. I need to be kind to myself, and remind myself that my journey has only JUST begun… this isn’t going to happen over night, and i have massive potential.
    3. I need to work on familiarising myself with nail conditions and abnormalities, so I can better ensure the safety of my clients and myself.
    -Three things that Surprised me:
    1. How important client consultations are ands the differences/advantages they make with services and client relationships.
    2. I have not heard of a waiver before.. this surprised me, and I believe could be very helpful.
    3. The education and knowledge it requires to become an amazing nail tech. We’re not only about making nails look pretty.. but very much so about the health and well being of our clients nails, and how other medical conditions can have such an effect.
    -Three things that I will never forget:
    1. The 3 f’s… Feel Felt Found. This is a great communication technique, and will be helpful to use outside of the salon also!
    2. 80% listening, 20% talking
    3. To take notes after every client, that way you can keep track of which products and techniques you have used and determine whether that works for them or not, also if people ask for the same product it is easy to backtrack and find what you did to get that result.
    -Advice for a newbie…
    1. One module at a time! We are so lucky to be able to take this training on in our stride.. don’t stress yourself trying to race through it all. Take it all in, soak it all up, become one with the process. 🙂

    1. Admin bar avatar

      I love this! And I think lots of people can relate to the confidence part!

  25. Admin bar avatar

    What are three things you’ve absolutely nailed in this Module?

    1. Greeting People and reading there body language and mood to know how the consultation and appointment will go. I am a great listener anyways and know the appointment is about the client not yourself.

    2. Nailed the consultation quiz with 100% that made me feel fantastic 🙂

    3. Thorough client consultations and having client cards to hold information about that client. where I worked years ago they didn’t do anything like this and consultations were done as you were doing the clients nails and it never sat well with me. I did have a client one day that had really bad infections under her nail plate and she knew how bad they were and still wanted me to do her nails and proceeded to tell me that her actual nails do flick off sometimes. That was a big NO from me.

    What are three things you really need to continue to work on?
    1. Being confident enough to suggest a particular service/product that meets the clients lifestyle, if they are hard set on a particular style.

    2. My Facebook and Instagram pages and the confidence of not worrying about what people think or them judging me, this scares the heck out of me and I’m always checking with my kids to make sure it sounds and looks good.

    3. My hours and days of work. which is all a bit up in the air as will depend on my other job and then I can work the nails around that, until I build enough clientele to give up work. Currently I’m injured I have a prolapsed disc in my lumbar region and it has restricted a lot. I’ve been off work since March so I have to be careful and can’t have clients coming here until I’m back at work. (chafing at the bit to get going).
    I am a funeral director so am only going back to work part time (due to Covid) so will be doing nails the days I’m not at work.

    What are three things that really surprised you?

    1. Getting 100% in the quiz 🙂

    2. A waiver form, so the onus is back on the client and your covering yourself for any sort of a bad rep due to service results may fail.

    3. That a good nail technician should be keeping client cards and notes on you and the health of your nails. I only ever do my own nails as a few of the nail technicians in our area over file my nails and they are already paper thin or thinner and it causes a lot of pain. if I ever did treat myself to have anyone else do them I would always prep them so all they had to do was paint them.

    What are three things you will never forget?

    1. To do client cards and update them with every service, along with an in depth consultation.

    2. To give a professional, informative atmosphere and consultation. Meeting the needs of my client so they go away feeling great and will re-book and tell there friends.

    3. Communication with a client from the moment they walk through the door and analyse about how they are feeling by body language and speech.

    What advice would you give to a newbie starting this Module?

    1. Take your time, don’t rush through and try and absorb as much info that is being taught.

    1. Admin bar avatar

      OMG that client with the nail infection! :O

  26. What are three things you’ve absolutely nailed in this Module?

    1. Definitely the quiz! Listening to the video while cooking dinner definitely helped.

    2. The client consultation card – it was awesome to really think through these questions and adapt slightly to the style of our salon. We now have a new one to circulate that is fresher. Yay!!

    3. The consultation activity – I really enjoyed doing this on my neighbour. I think that sometimes we can get complacent when we do it every day and it is great too revise, refresh and adapt.

    What are three things you really need to continue to work on?
    1. Innovating! This is a constant changing industry and being able to refresh on a course like this is fantastic to keep you on your toes.

    2. Complacent. So often we just go with what is in our comfort zone (not necessarily the clients comfort zone). Especially when we are busy. We know what we can do efficiently but often taking the time to understand the client more we can offer more!

    3. Upselling or Downselling. Once again this is related to number 2 here. Taking that extra 15 minutes could save so much time in the future.

    What are three things that really surprised you?

    1. That you can be dong this for some time but without the CORRECT education you could be putting your client at risk and your salon along with yourself!

    2. An extra 15 minutes can make all the difference.

    3. How many nail techs don’t take the time to really understand the requirements of the client.

    What are three things you will never forget?

    1. To take the time for the client.

    2. Giving all options for the client.

    3. It’s okay to downsell as more often than not this will lead to upselling and gaining more loyal clients.

    What advice would you give to a newbie starting this Module?

    1. Even if you have been doing this for a while – this is one of the best ways to refresh and to give yourself time to regroup. Thanks Monaco – so freaking excited!!

    1. Admin bar avatar

      I can’t pick one thing to comment on, this ALL makes me SO happy!

  27. What are three things you’ve absolutely nailed in this Module?

    1. I have nailed the Understanding the importance of a consultation and why we ask some of the questions.

    2. I nailed the Client Consultation quiz, I felt after watching the video I was able to answer all the questions with confidence.

    3. I nailed how to greet people and understand their body language, how to ask questions but not come across to invasive.

    What are three things you really need to continue to work on?
    1. Confidence in making a social media account and creating a name for my future business.

    2. Learning about all the different services and products.

    3. What service is suited to each clients lifestyle.

    What are three things that really surprised you?

    1. How important it is to have that consultation.

    2. What you can gain from a good consultation.

    3. The different types of services you can get that i haven’t heard of before

    What are three things you will never forget?

    1. To ask their medical history but do not ask up front if they have a certain type of sickness, disease ect…

    2. To make them sign a waiver if they have gone against anything you have recommended.

    3. 80% listening 20% talking

    What advice would you give to a newbie starting this Module?

    1. Keep motivated and believe in yourself! x

    1. Admin bar avatar

      Well done!

  28. What are three things you’ve absolutely nailed in this Module?
    -The quiz! I got one thing incorrect but quickly learnt from that mistake
    -I think I now have a very good understanding of what kind of consultation needed when I start on clients.
    -The client card practice
    What are three things you really need to continue to work on?
    -I’d like to learn about all nails systems, at the moment i’m only familiar with gel polish and dip powder.
    -My confidence. I have to remind myself that i’m still fairly new to this when I make mistakes.
    -Identifying any nail abnormalities.
    What are three things that really surprised you?
    -The waiver was one thing that surprised me, it’ll definitely come in handy.
    -IBX is another thing as I hadn’t heard of it before. I did some research after hearing about it and i think it’ll be something I’ll want to use in future.
    -I already knew of client consultations but I was surprised at how important they actually are.
    What are three things you will never forget?
    -80% listening and 20% talking
    -Not to diagnose your client with any medical conditions.
    -Use client cards.
    What advice would you give to a newbie starting this Module?
    Go at your own pace, read everything through thoroughly and take notes!

  29. What are three things you’ve absolutely nailed in this Module?

    1.The three Fs. I felt the same and understand how you feel but i found….

    2.The importance you need to make the client feel they are very important

    3. totally understand hoe professional you need to be

    What are three things you really need to continue to work on?
    1.Making sure i get all the information for the client card

    2.Asking all the correct questions when the client arrives

    3.Understanding the correct terms

    What are three things that really surprised you?

    1.Needing to know so much medical history

    2.How important it is to listen more than talking

    3.How much info you need for client card

    What are three things you will never forget?

    1.Always greet a client with hello how are how was your day

    2.The three Fs

    3.The importance of listening 80 % talking 20%

    What advice would you give to a newbie starting this Module?

    1.Dont be terrified enjoy this course and do something you love

    1. Admin bar avatar

      Awesome work 🙂

  30. What are three things you really need to continue to work on?
    1. Remembering all of the components of the consultation process with speed and accuracy.

    2. Plucking up the courage to begin my Facebook page. This was hard as I usually do not like to put myself in such a public forum – still feels a little vulnerable, to be honest.

    3. Actively engaging to gather more people interested in being models.

    What are three things that really surprised you?

    1. The importance of having such a detailed client card. I can really see the value in this and is something I have not experienced as a client anywhere either.

    2. The importance of a clients lifestyle and occupation when considering their nails.

    3. The need for a waiver if a client is not comfortable with the advice given, this is something I would also be challenged by as I would not want to upset the person or appear confrontational.

    What are three things you will never forget?

    1. It is about the client. The time is about making them feel comfortable, valued and ensuring they are receiving the best nail care. It is not a social catch up but more a whole pampering and caring service – enjoyable and professional.

    2. The value of listening and questioning to listen.

    3. Being prepared. Going the extra mile to know the client and keep detailed records and be familiar with these before they arrive. Show you are interested in their needs and likes so they feel valued and understood.

    What advice would you give to a newbie starting this Module?

    1. Be inspired by and enjoy the journey. Always reflect and place yourself in the clients’ position, what are they experiencing, what am I wanting them to experience, what am I doing to achieve this?

    It would be lovely if you then went and commented on someone else’s post that you relate to!

    1. Admin bar avatar

      Vulnerable isn’t always bad – self employment in general kind of stays in that zone forever 🙂

  31. What are three things you’ve absolutely nailed in this module?
    1. How to make the client feel important and want to return for more services.
    2. Understanding that client consultations are so important.
    3. Fully understanding the Client Consultation Card.

    What are three things you really need to continue to work on?
    1. Learning the different conditions of nails.
    2. Learning the products and different services
    3. Building social media accounts (Facebook & Instagram)

    What are three things that really surprised you?
    1. Failing the last question on the quiz (I read it the wrong way and thought it meant to update the client card every 6 months) Lesson learned…
    2. How many things you need to take into consideration especially the first time meeting a client.
    3. Being able to complete waivers if the clients still want to go ahead with what they wanted regardless of the advice we give.

    What are three things you will never forget?
    1. 80% listening – 20% talking.
    2. Always asking “How are you today?”.
    3. Never to give a client a medical diagnosis.

    What advice would you give to a newbie starting this module?
    To take it all in, first impressions are always important so taking the time to understand everything in this module will help big time in the future.

    1. Admin bar avatar

      Getting that question around the wrong way now will help heaps when you get to the Assessment because you’ll be so conscious of it!

  32. Copy these questions into the comment box below and tell us –

    What are three things you’ve absolutely nailed in this Module?

    1. Quiz 😀

    2. Greeting clients and use my skills as give them the best experience

    3. The 3 F’s

    What are three things you really need to continue to work on?
    1. Practice my consultations

    2. Learning conditions of nails

    3. Learning different services that can offer

    What are three things that really surprised you?

    1. 3 F’s

    2. So true how important is the first impression and how much difference will make feel clients welcomed and that giving them full attention is super important.

    3. The waiver form

    What are three things you will never forget?

    1. How important is the consultation

    2. 80% Listening

    3. 3 F’s

    What advice would you give to a newbie starting this Module?

    1. Take all the notes you can

    1. Admin bar avatar

      Love that the 3 F’s had such an impact for you!

  33. What are three things you’ve absolutely nailed in this Module?

    1. I am not a doctor, I cannot diagnose, please see a doctor.

    2. Definitely (politely) ask about health conditions and allergies

    3.Customer service. 13 years in specialty retail mean I am used to asking “why do you want that?”

    What are three things you really need to continue to work on?
    1. Checking nail beds – I haven’t started the manicure module yet, I have no idea what I’m looking at.

    2. Client cards- definitely need to print them off, don’t just wing it.

    3.Making recommendations- I haven’t started any practical modules, I’m not sure about right recommendations yet

    What are three things that really surprised you?

    1. That people could be allergic to coconut, and that it is In a lot of beauty products.

    2. That ibx treatments exist, super keen to learn about those.

    3. Write down what the clients favourite polish colour is. I mean it makes sense, it just never occurred to me.

    What are three things you will never forget?

    1. Ask about allergies and health conditions, but not directly, that’s against the law.

    2. Ibx maybe a better treatment than what the client first expects/wants

    3. 80% listen 20%talk.

    What advice would you give to a newbie starting this Module?

    1. Revisit this section a few times. That video is great.

    1. Admin bar avatar

      Perfection, well done Alysse!

  34. What are three things you’ve absolutely nailed in this Module?

    1. Understanding client consultations, the need for them and how they can impact the success of your business.

    2. Understanding the 6 steps to consultation success, I have also downloaded the optional Consultations Activity which I have been using on my future clients 🙂

    3.No Diagnosing

    What are three things you really need to continue to work on?
    1. How to build better online media marketing streams and to become more confident at it.

    2. Making myself more available to go through the course.

    3. Identifying nail abnormalities, I should probably research this a bit more so I am more aware of what to look for.

    What are three things that really surprised you?

    1. Being taught the need of a really good consultations and it being something strongly emphassised, because every nail experience I have had has been pretty crappy I’ve never once had a consultation before or after my service and Ive never been back to any.

    2.Needing to know of allergies because of reactions to products

    3. All the questions, but I think its great and they serve good purpose 🙂

    What are three things you will never forget?

    1. No Diagnosing

    2. 80% Listening 20% Talking

    3. Thorough Consultations 10-15mins 🙂

    What advice would you give to a newbie starting this Module?

    1. Its great, make sure to pay attention and take notes about important things.

    1. Admin bar avatar

      LOVE that you’ve been testing out the activity!

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