The Theory of Nails

Chapter Revision

Copy these questions into the comment box below and tell us –

What are three things you’ve absolutely nailed in this Module?

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2.

3.

What are three things you really need to continue to work on?
1.

2.

3.

What are three things that really surprised you?

1.

2.

3.

What are three things you will never forget?

1.

2.

3.

What advice would you give to a newbie starting this Module?

1.

It would be lovely if you then went and commented on someone else’s post that you relate to!

This Post Has 206 Questions

  1. Laura Mackinlay

    What are three things you’ve absolutely nailed in this Module?
    1. I have absolutely nailed my customer centred service. Having come from a customer centred service background in retail this has given me the upper hand and to have more confidence in moving into a more one on one customer service role.

    2. I have absolutely nailed being able to listen. Rather then talk about my life. As I am someone who can really talk and talk and talk. I do have a natural ability to stop and listen also.

    3. I have absolutely nailed the 6 question quiz in this module I am aware this is optional but when it comes to quizzes I am useless. I really feel that I retained the information in this module to get 100% in this quiz.

    What are three things you really need to continue to work on?
    1. I really need to continue to work on picking up on a clients ‘mood’. I tend to be oblivious to come situations. As much as I am a people person, and do pick up on and ready people it. This really only is with the people I am most close to or family as I am around them all the time. Where as with clients I may only see very few times within a couple of months.

    2. I need to continue to work on gibing recommendations, as I normally am someone who does like letting people down. I know in the long run my suggestion will be beneficial. I just don’t like seeing a look of disappointment.

    3. I need to continue to work I’m setting up a social media according and thinking of a name for my work. This is scary for me to feel venerable to show would work that may not be perfect just yet as I rent to be classed as a perfectionist.

    What are three things that really surprised you?
    1. I was surprised in being suggested to write down all of the clients details in what what used in that sitting as a friend or family member could come along asking what ‘Jill’ had a great months ago. I can really see how this would be so beneficial in building new lasting relationships with clients just going that extra mile.

    2. I was surprised that you can not ask out directly what medical conditions or allergies that might be flared up from getting a services. As this is actually breaking the law. I can see how re wording the question slightly gets the answers you will need to make sure your client is in the safest hands possible.

    3. I am surprised that knowing what career of job the client may have can actually have a greater affect on that they might be wanting that day. As you were saying in the video if your client works with their hands in water most days then acrylics wont be best suited to her lifestyle. But to get the client to sign a waiver can cover the I do.

    What are three things you will never forget?
    1. I will never forget to slightly adjust the way in asking or writing the question to my clients about any medial conditions or allergies they might might have as I don’t not want to break the law. And I want my clients to be on the safest environment and hands.

    2. I will never forget really the client card isn’t just that it will help me pick up on problems that may be reoccurring. So I’m turn fixing the problem. Which Weill help the clients nails, build trust, show the care I have for the job and hopeful get her and or him returning to become a loyal client of mine.

    3. I will never forget that really listening and getting to know your client will help you in the long run. If you can give a service something that she or he may really want one week but your opinion for their health may be differently even though I may see the disappointment in their eyes that it will build a good relationship and get them returning and having great feedback which might see my having new clients. And they can see I care for them not just wanting a quick buck.

    What advice would you give to a newbie starting this Module?
    1. I would give the advice that just giving it a go. Baby steps just going one module at a time really is so beneficial in learning so much. Especially with this being all new to me if someone else was in the same boat. He or she would learn so much from this. Just to be open minded and dive right in with all you have to succeed in the long run.

    1. Admin bar avatar
      Penny

      You’re on fire, Laura! I love the confidence in this revision and I’m so pleased you nailed the optional quiz.

      With recommendations, make sure to give the Why before the What, so ‘Since you’ve mentioned lifting issues, you could try something less likely to lift, like Hard gel’ instead of ‘I think you should do Hard gel because it doesn’t lift’ and then give them the option to stick with their original request 🙂

      I was also surprised when I learned the human rights laws tbh but I’m so glad I know now!

    2. Briony Ward

      It Sounds as though we are very similar with our Customer Service Backgrounds! All the best and I look forward to seeing what we can accomplish in the next few weeks 🙂

    3. Dee

      I love your newbie advice its inspirational and real

  2. Sophie Brumwell

    What are three things you’ve absolutely nailed in this Module?

    1. The client consultations quiz

    2. Practice client card

    3. Understanding the importance of go good & thorough consultation, and how it can separate you from other salons/nail techs

    What are three things you really need to continue to work on?
    1. Confidence

    2. Learning more about the conditions of nails

    3. Recommendations to suit individual clients needs

    What are three things that really surprised you?

    1. How much information is required to do a good job

    2. How helpful using waivers in salons could be

    3. How much someones lifestyle could impact what service would suit their needs

    What are three things you will never forget?

    1. How important great customer service is

    2. We must never diagnose

    3. To allow an adequate amount of time for consultations

    What advice would you give to a newbie starting this Module?

    1. Take notes!

    1. Admin bar avatar
      Penny

      Confidence is such a biggie! You’re definitely not alone there

    2. Briony Ward

      I love your take notes advice for newbies! I am a big believer in Notes to go back to if needed!!

    3. Alisha Holden

      Definately agree to taking notes! There is lots of super important information that you will not want to forget.

  3. Amy Kirikiri

    Hey 🙂
    3 things i nailed during this module i think were:
    1. yup, nailing the quiz haha, I retained the information because I started thinking back to my hospo and retail/sales days (many moons ago) and remembered I did really well in those roles, it made me confident that I can do this and in my own way
    2. recognizing that the recommendation may not always be the most lucrative move but the most responsible one that will encourage your clients to come back again knowing you have their best interest at heart which is what makes for good customer service
    3. I think I may have nailed my prospective name for my business and now its got my mind going wild haha.. which is kinda exciting. 🙂 i needed the nudge because I was nervous to even start thinking about that stuff.
    3 things i think i will need to work on
    1. I’m going to have to push myself to have more of an online space. I’m generally quite private and a bit old school with that sort of stuff, I’m fully IT trained and capable which im grateful for, but it’s putting myself out there that will be hard for me 🙂
    2. I do need to let others talk more because yup, I’m a talker lol!
    3. I will need to pay extra attention to product knowledge and making sure I’m confident to make recommendations based on what I confidently know about the service and products
    3 things that surprised me
    1. That i never thought about certain conditions etc, having a real effect sometimes on a clients needs ie reactions etc. There a lot more to take in to account about your customer records
    2. That after the appointment is just as important and as all other aspects, it shapes your next visit with that client
    3. just how much experience i will already have to bring to this lol!
    Ill never forgetm
    1. the importance of a decent consultation
    2. that we are NOT doctors
    3. that there are other things that make your service stand out and make people return – like keeping records about products used, nail condition etc, noting extra things about each client visit shows you care about what they want and need.
    My advice AS a newbie TO a newbie… this made me start the necessary thinking about how I want my clients to feel 🙂

    1. Admin bar avatar
      Penny

      I love your energy Amy, you’re doing SO well and you’re going to go far, I can see it now!

    2. Briony Ward

      Lol your Many Moons ago in Hospo sounds alot like me. I might be asking for help in the IT / Social media side of things if thats ok?

  4. Briony Ward

    What are three things you’ve absolutely nailed in this Module?

    1. The Consultation Quiz. It felt a natural choice for me to choose the right answers.

    2. Customer Service aspect – taking care of guests

    3. Consultation Activities

    What are three things you really need to continue to work on?
    1. Creating my Social Media Presence to generate Clients for Life
    2. Product Knowledge – learning the products so that I can recommend correctly for the clients needs.
    3. Learning about Nail Conditions eg Brittle, Ridges, Ski Slope Nails

    What are three things that really surprised you?
    1. How much I already knew – mainly due to my service background.
    2. That getting a waiver can save you time and money if you feel that Client isn’t suited to what they requested.
    3. The amount of information that we gather to get a fully informed picture of our client

    What are three things you will never forget?
    1. Don’t diagnose any Nail Conditions – I am not a Doctor
    2. How a Clients Lifestyle / Work will affect which Nail product to use eg using Acrylic when they have a job that requires their hands to be in water alot.
    3. That you can’t ask direct health questions as t.his breaches Human Rights. Be discrete

    What advice would you give to a newbie starting this Module?
    1. Take your time and if you don’t know ask. The Mentors are amazing and ready to help.

    1. Admin bar avatar
      Penny

      ‘Clients for Life’ – love it! You’re doing great Briony 🙂

  5. Deleah Rudzevecuis

    What are three things you’ve absolutely nailed in this Module?

    1. Nailed the Consultation Quiz

    2. Learning that some services might not actually suit the clients lifestyle.

    3. Consultation activity.

    What are three things you really need to continue to work on?
    1. My confidence.

    2. Learning everything there is to know about the different services and what to recommend.

    3. Practice makes perfect.

    What are three things that really surprised you?

    1. How much the Wavier can help in those situations where the client still wants a service that isn’t necessarily dangerous for them but not well suited.

    2. By helping the client chose something suited for them that could be cheaper than what they wanted at the time, but result in a long term client.

    3. All the information you need from the client in their consultation and how important it is.

    What are three things you will never forget?

    1. How important that exceptional customer service is not only throughout the service but in the consultation specially.

    2. To make notes after each service on their client cards.

    3. To make sure your listening 80% of the service and talking 20%.

    What advice would you give to a newbie starting this Module?

    1. Take notes and be confident in yourself.

    1. Admin bar avatar
      Penny

      Great! I love all these people proudly smashing out the quizzes 😀

  6. Lisa Johnson

    What are three things you’ve absolutely nailed in this module?
    1. Consultation quiz
    2. That great record keeping with clients is essential to building confidence with client and also building my business going forward.
    3. That communication is key to a successful business and that’s 80% listening
    What are three things you need to continue to work on.
    1. Internet presence ( that scares me a little)
    2. Listening, I’m a great talker I need to remember 80% 80% 80%
    3. Confidence, dont be afraid to out myself out there.
    What are three things that really surprised you.
    1. The amount of record keeping as I’ve never even once ever saw a card anywhere I’ve been ever
    2. That recommending what’s best for the customer may put me out of pocket financially in the short term but the long term benefits will out way that.
    3. The use of the 3 ‘f’s I think this is gonna be a very useful tool.
    What are three things you will never forget
    1. 80% listening and 20% talking keeps the session professional and keeps it all about the customer which is correct, that’s the way it should be.
    2. Amazing record keeping will enhance the customers experience as well as make my job alot easier, when 3 months later they go, I really loved that red nail varnish you did, would be great to just look that up and go oh that’s the beautiful red by who ever.
    3. The 3 fs feel, felt, found
    What advice would you give a newbie
    Be kind to yourself, we where all in your shoes at one point, You’ve began now so enjoy the journey.

    1. Admin bar avatar
      Penny

      I love that advice Lisa! Makes me think of the quote ‘Never compare your beginning to someone else’s middle’ in reference to journeys and progress 🙂

  7. Lisa Knightly

    What are three things I’ve absolutely nailed in this module?
    1. Being able to listen to a client 80% and talk only 20%
    2. Picking up on a clients mood on arrival
    3. The client practice card

    What are three things I really need to continue to work on?
    1. Confidence
    2. Nail conditions
    3. Understanding and remembering all the paper work that goes along with every client

    What are three things that really surprised me?
    1. To ask so much about medical conditions
    2. How different applications of different product is designed to suit different life styles
    3. How much theory there really is in this module

    What are three things I will never forget?
    1. To ask clients about medical condition
    2. That I am not a Dr, and its ok to say no if you feel they need to see one
    3. How much information you need to gather on each client

    What advise woulds you give to a newbie starting this module?
    1. As a newbie myself I can only say read it all twice if you need to

    1. Admin bar avatar
      Penny

      Perfect, well done Lisa! That 80-20 split is so hard

  8. Dee

    Hi there I can not copy and paste both on my phone and on my laptop it gives no option to copy.

    1. Admin bar avatar
      Penny

      Can you post a screenshot of what happens when you right-click the time stamp, into the FB group? I can help you there 🙂

  9. Dee

    What are three things I’ve absolutely nailed in this module?
    1. I am not an overly chatty person so to speak, so I absolutely nail 80% listening and 20% talking
    2. The ability to assess a client with confidence whilst giving them a sense of Your nail well being does matter to both you and I
    3. Consultation quiz

    What are three things I really need to continue to work on?
    1. Time management ie, consultation 10 – 15mins no more
    2. Nail conditions
    3. Knowledge of products and what to recommend

    What are three things that really surprised me?
    1. The in depth consultation, this is very rare these days, in nail salons you are just a number in and out
    2. Why and how certain things effect the outcome of certain nail application products ie, health conditions, acrylic, gel
    3. There is a lot in this course to work through but I am enjoying it and taking it all in

    What are three things I will never forget?
    1. Consultations are the utmost important start with a client to ensure a great outcome and a regular customer
    2. It is ok to say No I do not feel comfortable with giving you a certain service due to the compromise it puts on your nails and my work
    3. 3 F’s Feel Felt Found

    What advise would you give to a newbie starting this module?
    1. Be patient with yourself you will be an amazing nail technician with so much knowledge when this course is completed

    1. Admin bar avatar
      Penny

      “It is ok to say No I do not feel comfortable with giving you a certain service due to the compromise it puts on your nails and my work” – LOVE this!

  10. Tyla Drage

    What are three things you’ve absolutely nailed in this Module?

    1. consultation quiz

    2. picking up on a clients mood when arriving for treatment

    3. 80 percent listening and 20 percent talking

    What are three things you really need to continue to work on?
    1. nail conditions

    2. product knowledge, what products will work best for the clients nails

    3. confidence. dont let myself down why training

    What are three things that really surprised you?

    1. consultation as everytime ive had my nails done no one has done this. i

    2. how important a waiver is

    3. how much a clients at home life style or work lifestyle can do to there nails e.g being in water all the time etc

    What are three things you will never forget?

    1. client card

    2. 80 percent listening 20 percent talking

    3. the 3 f’s feel felt found

    What advice would you give to a newbie starting this Module?

    1. be patient and never give up as you can be a good nail tech if you put your mind to things

    1. Admin bar avatar
      Penny

      Awesome 🙂

  11. Deeane Sinclair

    What are three things you’ve absolutely nailed in this Module?
    1. The quiz 2. Info needed for a client card 3. importance of building connection not only for continued clientele but minimising risks

    What are three things you really need to continue to work on?
    1. 80% listening, tend to fill in silent gaps! 2. encouraging clients that not in best interests to do what they want (or just saying no) 3. looking at nail health

    What are three things that really surprised you?
    1. how easy it is to accidentally diagnose/prescribe medical conditions but is something people do all the time in social/familial situations
    2. some of the hobbies/activities and their effect on nails and different products 3. like most others here haven’t had much consultation before manicures but suppose if we were more regulated would be more routine

    What are three things you will never forget?
    1. ask “how are you today?” first 2. stop, pause and think before speaking re anything about someone’s medical condition even if they are freely discussing 3. complete client cards, can be so easy to forget little things that make a difference
    What advice would you give to a newbie starting this Module? 1. Take your time

    1. Admin bar avatar
      Penny

      Love those surprises!

  12. Casey Boyed

    What are three things you’ve absolutely nailed in this Module?
    1. Applying knowlege of lifestyles in the consultation for better service and longevity of clients nails
    2. Creating a client card sections list
    3. 100% in the quiz 🙂

    What are three things you really need to continue to work on?
    1. 80% listening – 20% talking. With my anxiety i can become very talkative and find silence awkward

    What are three things that really surprised you?
    1. taking into consideration lifestyles – it never came across my mind

    What are three things you will never forget?
    1. 80% LISTENING 😀
    2. Acrylics are not best for someone who has their hands wet as water makes the nail soft and flexible – acrylic doesnt move.
    3. If Clients insist on a service that is not suitable and it does not jeopradise their health and safety, have them sign a service waiver form acknowledging that the quality of service is not guaranteed and any repairs required will be charged – before starting the service.

    What advice would you give to a newbie starting this Module?
    1. Write the “summing it up” section in a book or noted pad for easy referal – having a hard copy can be alot better than digital at times

    1. Admin bar avatar
      Penny

      Awesome advice 🙂

  13. AMS

    What are three things you’ve absolutely nailed in this Module?
    1. The beauty of practicing consults
    2. How to gracefully handle potential health issues
    3. What to ask for in the client card
    What are three things you really need to continue to work on?
    1. Consults
    2. Understanding the best products/services to recommend
    3. Taking note of repairs completed RH or LH and the finger
    What are three things that really surprised you?
    1. Not being able to ask specifically health related questions
    2. Signing a waiver on services if recommendations not taken
    3. Acrylics are not the best product recommendation for people who get their hands wet often
    What are three things you will never forget?
    1. It’s OK to say no to providing a service if you feel it’s in the clients best interest
    2. Be fastidious in follow up notes
    3. Start with ‘how are you today?’ and read where your client is at
    What advice would you give to a newbie starting this Module?
    1. We all start somewhere…don’t judge where you’re at…you’ll get there

    1. Admin bar avatar
      Penny

      Perfect! I’ll have to do a 10/10 consult next time I see you now hahaha

  14. Admin bar avatar
    Dianne Theron

    What are three things you’ve absolutely nailed in this Module?
    1. The quiz – 100% 2. The practice consultation on my husband ha! 3. 80% listening – I’m introverted so this is great

    What are three things you really need to continue to work on?
    1. Study the consultation questions to deliver a more relaxed way of interaction 2. looking at all nails instead of just one hand
    3. knowledge of products and being able to suggest what’s best suited for that client

    What are three things that really surprised you?
    1. Lifestyle impacts type of nails and products used 2. Acrylic doesn’t fair well with water – no nail tech has ever told me this and I always insisted on Acrylic since that’s what I’m familiar with and I wash my hands A LOT
    3. How important a proper consultation is

    What are three things you will never forget?
    1. building relationships with clients is key to the growth of your success 2. it’s okay to downgrade a service, you’ll potentially gain a client for life 3. take the time before the appointment to consult with your client so you’re able to work smarted and not harder

    What advice would you give to a newbie starting this Module?
    1. Take notes. I remember things best when I read it in my own handwriting.

    1. Admin bar avatar
      Penny

      Viva la introverts! 🙂

  15. Gemma Lloyd

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding the importance of a consultation. In only a short amount of time, you can learn so much about a client and their needs, building an initial relationship with the client and creating trust.

    2. Recognizing when not to just go ahead with what a client asks for. Ask questions first to discover which is the service best suited to them & their lifestyle. The outcome of the service provided that day could be different to what they initially intended, and your client could leave your salon, having gained some new knowledge about their own nails and feel grateful that you took the time to personalize their service to best suit their needs.

    3. The Quiz 🙂

    What are three things you really need to continue to work on?
    1. Gaining more knowledge on nail conditions and the best products & advice to give to clients

    2. Remembering all the questions to ask and turning it into more of a natural conversation rather than direct questions ( practice practice practice!)

    3. Getting the confidence to set up an instagram page for my work. I feel like i need to gain a little more knowledge & practice before sharing with others. Though, i would like to have a nail instagram for following other nail techs for inspiration 🙂 (atm my personal insta feed is flooded with nail photos as i follow them from there )

    What are three things that really surprised you?

    1. How important the consultation is, yet i have not experienced it in many nail salons

    2. How much a clients lifestlye/ work/ nail conditions can determine the best suited service for them

    3. The importance of asking about medical history and how some conditions will effect pedicures, massages ect. & how some product scents can trigger asthma attacks!

    What are three things you will never forget?

    1. 80% listening 20% talking – keeping it professional

    2. Never diagnose a medical condition – always suggest/recommend they see a medical professional

    3. It is okay to perform a service that you have advised a client against, as long as it does’nt effect their health/safety. Just ask them to sign a wavier acknowledging that you have advised their chosen service may not meet their expectations & quality cannot be guaranteed

    What advice would you give to a newbie starting this Module?

    1. Study somewhere you won’t be distracted.
    Take notes.
    Enjoy the journey. Believe in yourself, you got this! 🙂

    1. Admin bar avatar
      Penny

      Perfect!

      I HIGHLY recommend setting up an Instagram ASAP as people will become invested in your journey and that loyalty is invaluable. It might not result in many clients to start with but when they recognise progression and improvement they’ll be in ASAP!

    2. Rachael George

      I really like these answers as they are quite similar to my own perspectives but I feel that you’ve answered the questions much better!

      So good ! ????

  16. Admin bar avatar
    Olivia Loveridge

    What are three things you’ve absolutely nailed in this Module?

    1. Coming from sales and customer service a lot of the things you mention (like 80/20, or finding their WHY for example) are things I have practiced in a different context and feel confident applying that here

    2. I started an insta a few weeks back to diarise my learning progress so have a head start on that.

    3. Understood the importance of a client consult and how to use it to add value

    What are three things you really need to continue to work on?
    1. Practice the sample client card until it becomes a natural conversation rather than a script.

    2. Product Knowledge – yes I added that module too!

    3. Identifying potential conditions that could determine appropriate services

    What are three things that really surprised you?

    1. The use of a lot of sales techniques I am familiar with and well versed at.

    2. I am a big believer in not selling for the sake of it but earn their trust and they will be a repeat customer and send referrals to you, so I was glad to see you have the same views.

    3. I am surprised nail techs are taught to have a client consult at all. My biggest peeve as a client in many different salons and home businesses is when they don’t offer options or information that suited my desired outcome. It took years of visits for me to piece together what I should be asking for

    What are three things you will never forget?

    1. The concept of adding value – another sales technique I love

    2. How you record their fave polish so you could update them and make them feel like a special client

    3. You are not allowed to ask about medical conditions directly

    What advice would you give to a newbie starting this Module?

    1. Have a notebook ready – I took more notes than I thought then afterwards used a google sheet to surmise and make them more concise

    1. Admin bar avatar
      Penny

      I LOVE that you have a Google Sheet 😀 And this looks like great work!

  17. Phoebe Besley

    What are three things you’ve absolutely nailed in this Module?

    1. What info needed for a client card

    2. picking up the clients mood when they arrive

    3. How to handle potential health issues

    What are three things you really need to continue to work on?

    1. 80% listening 20% talking! im a big chatter or i tend to go silent when concentrating so finding the balance

    2. product knowledge

    3. more about the recommended nail for each client

    What are three things that really surprised you?

    1. how important the consultations are, i have never been to a nail salon and had a consul before its always straight to what colour shape and treatment i want.

    2. That acrylics are recommended for people who often get there hands wet etc

    3. The use of Waviers in the salon

    What are three things you will never forget?

    1. Not to ask about medical conditions directly

    2. Always Keep a client card

    3. Be prepared to down grade a service if it suits the clients needs better

    What advice would you give to a newbie starting this Module?

    1. Be ready to take lots of notes and have no distractions around

    1. Admin bar avatar
      Penny

      Colour shape and treatment is totally part of a consultation so it sounds like you’ve either had not-very-thorough ones, or super-stealth ones hahaha

      And Acrylics aren’t* recommended for people who get their hands wet a lot, not sure if that was a typo 🙂

  18. Rachael George

    What are three things you’ve absolutely nailed in this module?
    1. I think just doing this all on my phone right now! ????
    2. Using the quiz to realise that I actually do know the answers and to stop second guessing myself on it, and also to focus and double check everything before submitting.
    3. A true understanding for the consultation process for clients. Being aware of their needs as well as their wants and gaining so much clarity about how Nail technicians can truly provide an holistic approach to services.

    What are three things that really surprised you?
    1. That it is unlawful to ask directly about a clients medical history.
    2. That menopause can have such a big effect on nail condition.
    3. That people can actually be allergic to almost anything including latex and coconut and how we must be so vigilant around this and how important a client card is in recording client allergies. It makes you more focussed on these things because of the fact that it can be seriously detrimental to the clients health if it is overlooked.

    What are three things you will never forget?
    1. That you must maintain 80% listening and 20% talking during client service. This is a good clear boundary and helps to get on with the job rather than being distracted. I love this tip.
    2. To always assess the clients condition of their nails after you’ve welcomed them and asked them how they are. This is the industry and therefore a proper way to start the time off with a client.
    3. Do not ever assume that you can make a diagnosis on a client and if there is something that looks like it could be problematic or cause risk to the client or technician then it is important to gently direct them to a professional to be assessed and that once this is done and all is safe, services can then be provided ????

    What advice would you give to a new member starting this module?
    1. If you’ve never done online learning before, then make sure you are prepared for this by having the tools and resources you need to make your learning experience productive.
    2. Be also very precise about your personal learning system and work at a methodology that best suits you. I find that there can be a lot happening on different platforms and it’s important for me to stay focussed on one thing at a time and have a clear directive in this learning. Thoroughly enjoying it so far ????
    3. Believe in yourself!

    1. Admin bar avatar
      Penny

      Awesome answers and great advice!

      1. Rachael George

        Hi Penny, for some reason one of the questions and answers didn’t paste or save to the comment box I don’t think! ????

        What are three things you really need to work on?

        1. I need to get myself into my own system of learning to be able to complete each section to my best ability. I’ve had the grandchildren around and I tried to do some work but it was impossible ???? I need to work towards my tools and resources that I need and getting my set up organised. This is the part I’m very excited about and is in progress.
        2. I also need to work on not getting distracted by links in content and to focus on what information I need to complete each section of work. (Once I get my laptop this will be easier to deal with).
        3. I need to start working on practicing but once I get products then this will be possible – I need to complete the theory assessment as well.

        Thank Penny, my apologies for this, I read through it off the email I received and realised this had happened and transparency and honesty is important to me so thought I had best reply with that answer attached.

        Many thanks, Rachael ????

        1. Admin bar avatar
          Penny

          You’re a star, and I’m so impressed with how much progress you’ve made using only a phone!

  19. shanel karepa

    What are three things you’ve absolutely nailed in this Module?

    1. Picking up the clients mood when they arrive

    2. Client consultation

    3. 80:20 listening:talking and personal:professional

    What are three things you really need to continue to work on?
    1. Product knowledge – what is IBX etc

    2. More about what service to recommend for each client.

    3. What each service is suited to each clients lifestyle
    What are three things that really surprised you?

    1. In the video they touched on Acrylics not good for active people – breakages can happen more often

    2. Getting a client to commit to applying cuticle oil several times a day if they wash their hands a lot

    3. changing clients minds to what their nails really need and what they’d benefit from as a pose to what they want right now.

    What are three things you will never forget?

    1. 80:20 rule

    2. waiver in place if you carry out a treatment that you have advised against

    3. Not to ask about medical conditions

    What advice would you give to a newbie starting this Module?

    1. Enjoy, it’s a lot of fun finding out these facts

    1. Admin bar avatar
      Penny

      IBX is a strengthening treatment. Think of it like a very very very thin gel polish that goes inside the nail and stays there.

  20. Natalie Bidois

    What are three things you’ve absolutely nailed in this Module?
    1. the client consultation quiz
    2. when the client arrives, greeting them, making them feel welcome
    3. understanding how important the consultation is, in learning about your client and their needs, building a relationship and any issues that they may have had with their nails previously.
    What are three things you really need to continue to work on?
    1. identifying what services or suggestions I can make to clients
    2. practicing the client consultation from the point you meet them to after the appointment
    3. continue working on the 80% listening, 20% talking
    What are three things that really surprised you?
    1. The importance of having an initial consultation, to learn about the condition of their nails, any problems and what services you could suggest. client card, the information you can gather on there, to get to know your client and their needs or what they might not know and what you can suggest.
    2. How easy this course is to follow, the videos and content for each item, is really informative and
    3. that some clients can be allergic to some things and what could affect them in the salon
    What are three things you will never forget?
    1. Greeting the client – always greet them as soon as they walk in
    2. 80% listening/20% talking, 80% professional/20% personal
    3. to check the condition of the clients nails after greeting them

    What advice would you give to a newbie starting this Module? Enjoy it, it is a lot of fun. And if unsure you can always go back on an item, if unsure re-read it and you can always ask questions on the facebook group too.

    1. Admin bar avatar
      Penny

      Thank you so much for your kind words about the course!

      1. Meara Tostevin

        What are three things you’ve absolutely nailed in this Module?

        1. Client consultations

        2. Knowing the answers to the quiz promptly, showing a good understanding of the theory of nails.

        3. Knowing to make sure the client’s moods are picked up and forum communication and how you act based one that.

        What are the three things you really need to continue to work on?
        1. Product names and information about the products.

        2. Knowing the recommended products and treatments for the client’s

        3. In client consultations to ensure that I’m asking all recommended questions and receiving all the right information which will come with practice!
        What are the three things that really surprised you?

        1. How greeting the customer its important to let them speak and have the 70 listening to 20 talking ratio.

        2. How important it is to know of any medical conditions before going ahead to doing someones nails as allergy are very common.

        3. That the course is way less scary than I initially would’ve thought

        What are three things you will never forget?

        1. 80% listening to 20% talking

        2. checking clients nails to ensure it’s safe to do any work on them

        3. ask for existing medical conditions for allergies to products etc…

        What advice would you give to a newbie starting this Module?

        1. Don’t be scared, the course organization will happily surprise you.

        1. Admin bar avatar
          Penny

          Love that advice, great work 🙂

  21. Lucy Stilring

    What are three things you’ve absolutely nailed in this Module?

    1. I am a customer service queen – my back ground on superyachts has taught me how to ofer top notch customer service , be polite and listen to a client and not talk about myself too much.

    2. Making a ambience in my home studio that makes people feel relaxed which will give the right environment to have an open , in depth professional consultation.

    3. The quiz 🙂

    What are three things you really need to continue to work on?
    1. Think about ways to take consult notes and storing them in a organised professional way

    2. get a better understanding of the right product for a clients lifestyle

    3. how to upset products – I’m so no a sales person so finding a way I can feel confident about recommending products and services

    What are three things that really surprised you?

    1. Client may be purely visiting because of a crack / pain and not just for pretty nails and a pamper!

    2. The education required to make sure am recommending the right treatment for someones lifestyle

    3. Must find out if client has any medical conditions I should be aware of.

    What are three things you will never forget?

    1. 80% listen 20% talking

    2. always ask what client is hoping to achieve today

    3. Talk about time and cost before starting

    What advice would you give to a newbie starting this Module?

    1. Enjoy thinking about welcoming your first clients!! Take lots of notes and ask anything in the Facebook group, a bunch of lovely supportive people in there 🙂

    1. Admin bar avatar
      Penny

      I’m also SO awkward at sales! I find if I GENUINELY believe someone would benefit from a product though, it’s easy <3

  22. Sophia Kwon

    What are three things you’ve absolutely nailed in this Module?
    1. Realising all the things nail artists do and should consider before doing their clients nails! Being aware and picking up on all the little things about your clients nails.
    2. the client consultations quiz! it feels good to know you have learnt all this new info!
    3.Like most people on here I have worked and only worked in customer service so I love interacting with people. I definitely agree with the listening 80% of the time and talking 20% of the time. I have a lot of experience with how to handle and read different types of people!

    What are three things you really need to continue to work on?
    1. I want to have a great understanding of most products out there so I can feel more confident when recommending products to clients! Since I always have a lot of questions at my nail appointments! I would love to be able to help my clients in a safe and confident way.
    2.Make a nicely presented and unique client consultation form! I love the idea of getting it printed on a notebook like you penny! Or I might even be eco and get it going on an iPad possibly to save paper!
    3.being quick an recognising issues or the condition of clients nails.(definitely will come with more practise and experience)

    What are three things that really surprised you?
    1. the amount of care and good customer service you can give a client. It really does make a huge difference. Such as the nail salons in the malls where they dont greet you or even ask you a single thing in comparison to a nail artist who actually keeps notes on you and cares about the health of your nails.
    2. Like many others, its surprising that clients dont just come in to get their nails pampered. Some people come in to get their nails fixed or for the health of their nails!
    3.Good nail artists keep notes on you.

    What are three things you will never forget?
    1. The importance of taking notes of clients. It really does make people feel special too.My hair dresser does this and she seems to nail my hair every time.
    2. You want to stand out, and make your clients feel special. Like you said its not about making money but instead caring for your clients.
    3.Not to diagnose a client as we are not doctors or medical professionals. Only make recommendations based on what you have learnt!

    What advice would you give to a newbie starting this Module?
    1. To take notes of the key ideas as it is helpful! Get into the community? I feel like everyone on here is super helpful I especially love the facebook page!! people are so kind and supportive!!!! it makes online learning a little less scary 🙂

    1. Admin bar avatar
      Penny

      The Facebook Group is a very special place for sure <3 Love how much detail you put into this, awesome work!

  23. Renee Lever

    What are three things you’ve absolutely nailed in this Module?

    1. Greeting clients as soon as they turn up and assessing their mood. Make them feel welcome. I apply this in my job as a hairdressing.

    2. The Quiz! Feels good I’m on the right page

    3. How to plant the seed for potential loyal and life long clients

    What are three things you really need to continue to work on?
    1. Confidence! I sometimes struggle I can be shy

    2. Social media, I’ve always struggled with Instagram and making everything look nice haha

    3. Learning the products and services

    What are three things that really surprised you?

    1. That you can’t ask directly what a clients medical issues and allergies are it’s against human rights.

    2. How helpful a waiver form is

    3. Client consults module was really simple but still very important

    What are three things you will never forget?

    1. A client consultation is crucial to gaining loyal clients

    2. Never diagnose someone

    3. Can’t directly ask for someone’s medical conditions

    What advice would you give to a newbie starting this Module?

    1. It isn’t a race! Try and absorb as much information as you can even if you are slow

  24. Georgia Hageman

    -Three things that I have nailed this module:
    1. I have nailed the Consultations quiz – 100%
    2. I have NAILED my customer service and people skills.. I have worked in customer service since I was 14 years old, and it’s a huge passion of mine.
    3. I have nailed setting achievable goals for myself, to achieve my training and become the best nail tech I possibly can.
    -Three things I need to work on:
    1. Building my social media and putting myself out there.. I’m not sure why, but this is quite intimidating for me!
    2. Confidence.. at this point, my confidence is rather low as i lack in experience and knowledge. I need to be kind to myself, and remind myself that my journey has only JUST begun… this isn’t going to happen over night, and i have massive potential.
    3. I need to work on familiarising myself with nail conditions and abnormalities, so I can better ensure the safety of my clients and myself.
    -Three things that Surprised me:
    1. How important client consultations are ands the differences/advantages they make with services and client relationships.
    2. I have not heard of a waiver before.. this surprised me, and I believe could be very helpful.
    3. The education and knowledge it requires to become an amazing nail tech. We’re not only about making nails look pretty.. but very much so about the health and well being of our clients nails, and how other medical conditions can have such an effect.
    -Three things that I will never forget:
    1. The 3 f’s… Feel Felt Found. This is a great communication technique, and will be helpful to use outside of the salon also!
    2. 80% listening, 20% talking
    3. To take notes after every client, that way you can keep track of which products and techniques you have used and determine whether that works for them or not, also if people ask for the same product it is easy to backtrack and find what you did to get that result.
    -Advice for a newbie…
    1. One module at a time! We are so lucky to be able to take this training on in our stride.. don’t stress yourself trying to race through it all. Take it all in, soak it all up, become one with the process. 🙂

    1. Admin bar avatar
      Penny

      I love this! And I think lots of people can relate to the confidence part!

  25. NickiLysaght

    What are three things you’ve absolutely nailed in this Module?

    1. Greeting People and reading there body language and mood to know how the consultation and appointment will go. I am a great listener anyways and know the appointment is about the client not yourself.

    2. Nailed the consultation quiz with 100% that made me feel fantastic 🙂

    3. Thorough client consultations and having client cards to hold information about that client. where I worked years ago they didn’t do anything like this and consultations were done as you were doing the clients nails and it never sat well with me. I did have a client one day that had really bad infections under her nail plate and she knew how bad they were and still wanted me to do her nails and proceeded to tell me that her actual nails do flick off sometimes. That was a big NO from me.

    What are three things you really need to continue to work on?
    1. Being confident enough to suggest a particular service/product that meets the clients lifestyle, if they are hard set on a particular style.

    2. My Facebook and Instagram pages and the confidence of not worrying about what people think or them judging me, this scares the heck out of me and I’m always checking with my kids to make sure it sounds and looks good.

    3. My hours and days of work. which is all a bit up in the air as will depend on my other job and then I can work the nails around that, until I build enough clientele to give up work. Currently I’m injured I have a prolapsed disc in my lumbar region and it has restricted a lot. I’ve been off work since March so I have to be careful and can’t have clients coming here until I’m back at work. (chafing at the bit to get going).
    I am a funeral director so am only going back to work part time (due to Covid) so will be doing nails the days I’m not at work.

    What are three things that really surprised you?

    1. Getting 100% in the quiz 🙂

    2. A waiver form, so the onus is back on the client and your covering yourself for any sort of a bad rep due to service results may fail.

    3. That a good nail technician should be keeping client cards and notes on you and the health of your nails. I only ever do my own nails as a few of the nail technicians in our area over file my nails and they are already paper thin or thinner and it causes a lot of pain. if I ever did treat myself to have anyone else do them I would always prep them so all they had to do was paint them.

    What are three things you will never forget?

    1. To do client cards and update them with every service, along with an in depth consultation.

    2. To give a professional, informative atmosphere and consultation. Meeting the needs of my client so they go away feeling great and will re-book and tell there friends.

    3. Communication with a client from the moment they walk through the door and analyse about how they are feeling by body language and speech.

    What advice would you give to a newbie starting this Module?

    1. Take your time, don’t rush through and try and absorb as much info that is being taught.

    1. Admin bar avatar
      Penny

      OMG that client with the nail infection! :O

  26. Tania Barras

    What are three things you’ve absolutely nailed in this Module?

    1. Definitely the quiz! Listening to the video while cooking dinner definitely helped.

    2. The client consultation card – it was awesome to really think through these questions and adapt slightly to the style of our salon. We now have a new one to circulate that is fresher. Yay!!

    3. The consultation activity – I really enjoyed doing this on my neighbour. I think that sometimes we can get complacent when we do it every day and it is great too revise, refresh and adapt.

    What are three things you really need to continue to work on?
    1. Innovating! This is a constant changing industry and being able to refresh on a course like this is fantastic to keep you on your toes.

    2. Complacent. So often we just go with what is in our comfort zone (not necessarily the clients comfort zone). Especially when we are busy. We know what we can do efficiently but often taking the time to understand the client more we can offer more!

    3. Upselling or Downselling. Once again this is related to number 2 here. Taking that extra 15 minutes could save so much time in the future.

    What are three things that really surprised you?

    1. That you can be dong this for some time but without the CORRECT education you could be putting your client at risk and your salon along with yourself!

    2. An extra 15 minutes can make all the difference.

    3. How many nail techs don’t take the time to really understand the requirements of the client.

    What are three things you will never forget?

    1. To take the time for the client.

    2. Giving all options for the client.

    3. It’s okay to downsell as more often than not this will lead to upselling and gaining more loyal clients.

    What advice would you give to a newbie starting this Module?

    1. Even if you have been doing this for a while – this is one of the best ways to refresh and to give yourself time to regroup. Thanks Monaco – so freaking excited!!

    1. Admin bar avatar
      Penny

      I can’t pick one thing to comment on, this ALL makes me SO happy!

  27. Kayla Reynolds

    What are three things you’ve absolutely nailed in this Module?

    1. I have nailed the Understanding the importance of a consultation and why we ask some of the questions.

    2. I nailed the Client Consultation quiz, I felt after watching the video I was able to answer all the questions with confidence.

    3. I nailed how to greet people and understand their body language, how to ask questions but not come across to invasive.

    What are three things you really need to continue to work on?
    1. Confidence in making a social media account and creating a name for my future business.

    2. Learning about all the different services and products.

    3. What service is suited to each clients lifestyle.

    What are three things that really surprised you?

    1. How important it is to have that consultation.

    2. What you can gain from a good consultation.

    3. The different types of services you can get that i haven’t heard of before

    What are three things you will never forget?

    1. To ask their medical history but do not ask up front if they have a certain type of sickness, disease ect…

    2. To make them sign a waiver if they have gone against anything you have recommended.

    3. 80% listening 20% talking

    What advice would you give to a newbie starting this Module?

    1. Keep motivated and believe in yourself! x

    1. Admin bar avatar
      Penny

      Well done!

  28. Adriana Ponze

    What are three things you’ve absolutely nailed in this Module?
    -The quiz! I got one thing incorrect but quickly learnt from that mistake
    -I think I now have a very good understanding of what kind of consultation needed when I start on clients.
    -The client card practice
    What are three things you really need to continue to work on?
    -I’d like to learn about all nails systems, at the moment i’m only familiar with gel polish and dip powder.
    -My confidence. I have to remind myself that i’m still fairly new to this when I make mistakes.
    -Identifying any nail abnormalities.
    What are three things that really surprised you?
    -The waiver was one thing that surprised me, it’ll definitely come in handy.
    -IBX is another thing as I hadn’t heard of it before. I did some research after hearing about it and i think it’ll be something I’ll want to use in future.
    -I already knew of client consultations but I was surprised at how important they actually are.
    What are three things you will never forget?
    -80% listening and 20% talking
    -Not to diagnose your client with any medical conditions.
    -Use client cards.
    What advice would you give to a newbie starting this Module?
    Go at your own pace, read everything through thoroughly and take notes!

  29. Carmen Christie

    What are three things you’ve absolutely nailed in this Module?

    1.The three Fs. I felt the same and understand how you feel but i found….

    2.The importance you need to make the client feel they are very important

    3. totally understand hoe professional you need to be

    What are three things you really need to continue to work on?
    1.Making sure i get all the information for the client card

    2.Asking all the correct questions when the client arrives

    3.Understanding the correct terms

    What are three things that really surprised you?

    1.Needing to know so much medical history

    2.How important it is to listen more than talking

    3.How much info you need for client card

    What are three things you will never forget?

    1.Always greet a client with hello how are how was your day

    2.The three Fs

    3.The importance of listening 80 % talking 20%

    What advice would you give to a newbie starting this Module?

    1.Dont be terrified enjoy this course and do something you love

    1. Admin bar avatar
      Penny

      Awesome work 🙂

  30. Annette Howard

    What are three things you really need to continue to work on?
    1. Remembering all of the components of the consultation process with speed and accuracy.

    2. Plucking up the courage to begin my Facebook page. This was hard as I usually do not like to put myself in such a public forum – still feels a little vulnerable, to be honest.

    3. Actively engaging to gather more people interested in being models.

    What are three things that really surprised you?

    1. The importance of having such a detailed client card. I can really see the value in this and is something I have not experienced as a client anywhere either.

    2. The importance of a clients lifestyle and occupation when considering their nails.

    3. The need for a waiver if a client is not comfortable with the advice given, this is something I would also be challenged by as I would not want to upset the person or appear confrontational.

    What are three things you will never forget?

    1. It is about the client. The time is about making them feel comfortable, valued and ensuring they are receiving the best nail care. It is not a social catch up but more a whole pampering and caring service – enjoyable and professional.

    2. The value of listening and questioning to listen.

    3. Being prepared. Going the extra mile to know the client and keep detailed records and be familiar with these before they arrive. Show you are interested in their needs and likes so they feel valued and understood.

    What advice would you give to a newbie starting this Module?

    1. Be inspired by and enjoy the journey. Always reflect and place yourself in the clients’ position, what are they experiencing, what am I wanting them to experience, what am I doing to achieve this?

    It would be lovely if you then went and commented on someone else’s post that you relate to!

    1. Admin bar avatar
      Penny

      Vulnerable isn’t always bad – self employment in general kind of stays in that zone forever 🙂

  31. Carolyn Jacobsen

    What are three things you’ve absolutely nailed in this module?
    1. How to make the client feel important and want to return for more services.
    2. Understanding that client consultations are so important.
    3. Fully understanding the Client Consultation Card.

    What are three things you really need to continue to work on?
    1. Learning the different conditions of nails.
    2. Learning the products and different services
    3. Building social media accounts (Facebook & Instagram)

    What are three things that really surprised you?
    1. Failing the last question on the quiz (I read it the wrong way and thought it meant to update the client card every 6 months) Lesson learned…
    2. How many things you need to take into consideration especially the first time meeting a client.
    3. Being able to complete waivers if the clients still want to go ahead with what they wanted regardless of the advice we give.

    What are three things you will never forget?
    1. 80% listening – 20% talking.
    2. Always asking “How are you today?”.
    3. Never to give a client a medical diagnosis.

    What advice would you give to a newbie starting this module?
    To take it all in, first impressions are always important so taking the time to understand everything in this module will help big time in the future.

    1. Admin bar avatar
      Penny

      Getting that question around the wrong way now will help heaps when you get to the Assessment because you’ll be so conscious of it!

  32. Yislein Gomez

    Copy these questions into the comment box below and tell us –

    What are three things you’ve absolutely nailed in this Module?

    1. Quiz 😀

    2. Greeting clients and use my skills as give them the best experience

    3. The 3 F’s

    What are three things you really need to continue to work on?
    1. Practice my consultations

    2. Learning conditions of nails

    3. Learning different services that can offer

    What are three things that really surprised you?

    1. 3 F’s

    2. So true how important is the first impression and how much difference will make feel clients welcomed and that giving them full attention is super important.

    3. The waiver form

    What are three things you will never forget?

    1. How important is the consultation

    2. 80% Listening

    3. 3 F’s

    What advice would you give to a newbie starting this Module?

    1. Take all the notes you can

    1. Admin bar avatar
      Penny

      Love that the 3 F’s had such an impact for you!

  33. Alysse Lowen

    What are three things you’ve absolutely nailed in this Module?

    1. I am not a doctor, I cannot diagnose, please see a doctor.

    2. Definitely (politely) ask about health conditions and allergies

    3.Customer service. 13 years in specialty retail mean I am used to asking “why do you want that?”

    What are three things you really need to continue to work on?
    1. Checking nail beds – I haven’t started the manicure module yet, I have no idea what I’m looking at.

    2. Client cards- definitely need to print them off, don’t just wing it.

    3.Making recommendations- I haven’t started any practical modules, I’m not sure about right recommendations yet

    What are three things that really surprised you?

    1. That people could be allergic to coconut, and that it is In a lot of beauty products.

    2. That ibx treatments exist, super keen to learn about those.

    3. Write down what the clients favourite polish colour is. I mean it makes sense, it just never occurred to me.

    What are three things you will never forget?

    1. Ask about allergies and health conditions, but not directly, that’s against the law.

    2. Ibx maybe a better treatment than what the client first expects/wants

    3. 80% listen 20%talk.

    What advice would you give to a newbie starting this Module?

    1. Revisit this section a few times. That video is great.

    1. Admin bar avatar
      Penny

      Perfection, well done Alysse!

  34. Mihiata Morgan

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding client consultations, the need for them and how they can impact the success of your business.

    2. Understanding the 6 steps to consultation success, I have also downloaded the optional Consultations Activity which I have been using on my future clients 🙂

    3.No Diagnosing

    What are three things you really need to continue to work on?
    1. How to build better online media marketing streams and to become more confident at it.

    2. Making myself more available to go through the course.

    3. Identifying nail abnormalities, I should probably research this a bit more so I am more aware of what to look for.

    What are three things that really surprised you?

    1. Being taught the need of a really good consultations and it being something strongly emphassised, because every nail experience I have had has been pretty crappy I’ve never once had a consultation before or after my service and Ive never been back to any.

    2.Needing to know of allergies because of reactions to products

    3. All the questions, but I think its great and they serve good purpose 🙂

    What are three things you will never forget?

    1. No Diagnosing

    2. 80% Listening 20% Talking

    3. Thorough Consultations 10-15mins 🙂

    What advice would you give to a newbie starting this Module?

    1. Its great, make sure to pay attention and take notes about important things.

    1. Admin bar avatar
      Penny

      LOVE that you’ve been testing out the activity!

  35. Tracey Savage

    What are three things you’ve absolutely nailed in this Module?

    1. The Quiz, I was pretty stoked to get 100% on my first quiz for this course

    2. Customer service has always been second nature to me, coming from retail, call centre and reception background. I appreciate that in order to get repeat business and retain clients, you need to go the extra mile and fully understand what you are doing and why and explaining everything to the client.

    3. Understanding not to diagnose, but to advise in a calm manner and guide them to the right professional instead.

    What are three things you really need to continue to work on?
    1. Learning about the different services I can offer

    2.Practise client consultations

    3. Learning the different types of nails and conditions that could be presented to be on a service

    What are three things that really surprised you?

    1. That not all services will suit each client

    2. That some products can trigger asthma attacks

    3. How many times myself and friends I know have had their nails done in the past other and that had a client consultation been done we would have had a better experience. This has empowered me to keep this in mind to help differenciate me from competitors.

    What are three things you will never forget?

    1. The Three F’s

    2. The Importance of the client card and how to use it effectively

    3. 1st impressions – How are you today, reading the client and making sure I spend more time listening over talking.

    What advice would you give to a newbie starting this Module?

    1. Make lots of notes and read over them regularly!

    1. Admin bar avatar
      Penny

      Well done on getting 100% first try!

  36. Chelsea Small

    What are three things you’ve absolutely nailed in this Module?

    1. Being able to read a peoples mood and personality. I’ve used some aspects of this module when meeting new people and it’s really made some connections for me!
    2. Making an Instagram and Facebook page (though they aren’t public yet)
    3. Correctly filling in the client card and asking questions to identify the best nail treatment for the client, even if this means losing money by giving an IBX treatment over acrylics

    What are three things you really need to continue to work on?

    1. Actual consultations. Asking all the right questions for the different treatments etc.
    2. Recommendations, I’m a bit of a push over so I might get pushed into giving a client something completely unsuitable for their lifestyle. I’ve had this happen to me before and the nails started lifting relatively quickly
    3. Making my Instagram and Facebook pages public

    What are three things that really surprised you?

    1. The different aspects needed in a client consultation
    2. How many nail techs aren’t that great at the consultation side of things. I’ve got friends in beauty therapy who are great but I’ve had some pretty shocking beauticians and nail techs too who don’t put in the effort during a consultation
    3. The treatment a client may want may not be the treatment they need

    What are three things you will never forget?

    1. 80% listening, 20% talking
    2. The importance of establishing a relationship with your client
    3. That you should always try to figure out the mood of your client on their arrival

    What advice would you give to a newbie starting this Module?

    1. Notes, notes, notes! The notes I’ve taken from this module will be following me throughout my career once I’ve finished the course! 🙂

    1. Admin bar avatar
      Penny

      “Being able to read a peoples mood and personality. I’ve used some aspects of this module when meeting new people and it’s really made some connections for me!” – I LOVE this!!! It makes me so happy <3

  37. Lourdesbradshaw

    What are three things I have nailed?
    1. The quiz 100%
    2. 80% listening, introvert so it’s quite easy for me
    3. Remembering that the consultation is just as important as the service

    Why are three things I need to work on?
    1. Confidence in practicing the consultation
    2. Remembering what to ask in a consultation, also looking at nails and inspecting them
    3. Making sure it’s 100% professional and not getting carried away with the conversation

    Three things that surprised me?
    1. How important a consultation is and how much information you can get from 15 minutes
    2. How important waivers can be when the client really wants what they come in for, even if it’s not the best service for them
    3. That you can say no to a service ( also will never for get this)

    Three things I’ll never forget?
    1. 80% listening, 20% talking
    2. Take notes on the back of a client’s information of what was used in the service incase something goes wrong
    3. Saying no to a service is 100% okay

    1. Admin bar avatar
      Penny

      Haha introvert over here too, I’d be happy with 100% listening some days hahaha

  38. Gurinderjeet Kaur

    What are three things you’ve absolutely nailed in this Module?

    1. Medical history and allergies are so important

    2. To assume that everyone you work on is contagious

    3. Always discuss the financial and time commitments a client will be able to make

    What are three things you really need to continue to work on?
    1. Be a good communicator and how to ask the clients politely without making them feel offended about their health issues etc.

    2. How to get information That I need naturally through a conversation. How to read their body language.

    3. Consultations should be professional.

    What are three things that really surprised you?

    1. Client consultations begin from the second they arrive.

    2. It’s okay to say No for a service if they insist on a particular service that is not suitable for their lifestyle, get them to sign a Service Guarantee Waiver.

    3. Menopause does affect the nails.

    What are three things you will never forget?

    1. Consultations are not only for finding out about history, lifestyle, wants and needs they also demonstrate good customer service.

    2. Book 10-15 mins extra on an appointment to consult with brand new clients.

    3. We are not licensed to diagnose or treat infections or other nail disorders but we can make people aware of that there may be a potential problem.

    What advice would you give to a newbie starting this Module?

    1. A lot to learn.

    1. Admin bar avatar
      Penny

      Perfect!

    2. Hemp Manicures

      Gurinderjeet Kaur.
      Great post! Good Luck on the next part of your course.

  39. Becca

    What are three things you’ve absolutely nailed in this Module?

    1. I’ve worked in several retail customer service roles, the basic customer service stuff (e.g. acknowledging people, listening more than talking) was familiar to me.

    2. I’m another introvert, so happy to let the other person talk!

    3.

    What are three things you really need to continue to work on?
    1. Making sure I get the necessary information in a chill way (lol).

    2. Obviously there’s still lots to learn about how to solve the clients problem, which I’m sure will come as I work through the modules.

    3. Remembering how important customer service and record-keeping is, even if I get busy.

    What are three things that really surprised you?

    1. It surprised me that client consultations is the first thing that was taught, but maybe it shouldn’t! A business is only as strong as its customer base, so it makes sense that making sure they have a good experience should be top of mind.

    2. I imagined you’d need to be competitive on price with “Non-Standard Salons”, when actually I should aim to beat them in service & quality.

    3. It’s possible to do what’s best for both the client and my business by recommending a less expensive service first up.

    What are three things you will never forget?

    1. Helping solve the clients’ problem is a vital part of the service – it’s not just about doing what they ask without question or making sure they understand the pros and cons.

    2. It’s important to keep ongoing records of each client to ensure continuity of care.

    3. We’re should aim to be nail experts, not just nail artists.

    1. Admin bar avatar
      Penny

      Love this, and awesome to see you jumping straight in! Those surprises are all great ones. I think doing consultations first is handy because as you learn all of the upcoming bits and pieces they will slot into your consultation routine 🙂

  40. Stephanie Greville

    What are three things you’ve absolutely nailed in this Module?
    1. Ive taken a lot of notes through this module as these are things that definitely isnt intuitive for me – so ive identified that really clearly 😀
    2. Understanding that its important for your credibility to offer the best service for the client, but also you must respect if they want something specific that you may not recommend – its just important to clearly and respectfully explain why it wouldnt be your recommendation, or what risks they might be taking.
    What are three things you really need to continue to work on?
    1. Making some of the important questions just seem like pleasant conversation – i.e. lifestyle factors that will be important to know about for what product will suit the client best – I know this will come with practise
    2. Storage of client consultation forms, i would like to have this information online, but i do not have a tablet so getting the client to enter the information into the form on their own device can make things tricky (with a smaller screen)
    What are three things that really surprised you?
    1. There is so much important information to be gathered, and the less the client notices that that is what you are doing, the more likely they are to just be relaxed and perceive it as friendly conversation
    2. Clients may come for a service even though they know of a hygiene risk (i.e. fungal infection) and try and get away with getting the service anyway – and hope you dont say anything! It can be embarrassing but its 100% important to take the health risk factors super seriously, to protect yourself and any other client you may have.
    What are three things you will never forget?
    1. Asking about all allergies is really important as clients may not initially remember to tell you about a nut allergy, for example, but you might use a moisturiser with nuts in and just not know.
    2. The consultation is an awesome way to set up the vibe of the service you provide, and could really clearly show the client that it is a quality professional salon – right from the start they can see the value that they are paying for, more than just the nails they leave with
    3. Client consultations can be a great time to ask a few questions to help personalise the service & also upsell – either to a more delixe treatment, or even just a preference of a candle you might light for them.
    What advice would you give to a newbie starting this Module?
    1. Take the time to set up the consultation forms as soon as you finish this module and start using them even if you are getting friends to come to practise on – it helps you practise the full experience of the service and build confidence.

    1. Admin bar avatar
      Penny

      Your level of detail is SO GOOD and I love this bit “its important for your credibility to offer the best service for the client, but also you must respect if they want something specific that you may not recommend”

  41. Wai Tousoon

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding the importance of having that initial consult time with the client, before service

    2. The importance of finding out if the customer has allergies, lifestyle, and likes in regards to nails

    3. That I now want to (and can) do this as a business, rather that my initial reasoning for training through Monaco, was so I could do it on myself

    What are three things you really need to continue to work on?
    1. Confidence!!! Building confidence by continuing with this training, and gaining knowledge and experience, therefore trusting that there is a reason why I should follow this processes (what’s taught in this/these modules) . I liked the quote you shared in one of the modules “If your dreams don’t scare you, they are not big enough”

    2. Working on a way to communication with clients, especially in (naturally) difficult situations such as, asking personal questions about “health” allergies…..

    3. Products, and services… lots to still learn in order to give advice

    What are three things that really surprised you?

    1. Consultation! Preparation is important for a consultation, ensuring you gather all required information. I’ve never had that in a nail salon! I understand – now, why it is so important, therefore I’m shocked others don’t do it!

    2. The mammoth amount of information and teaching involved in becoming a nail technician, it’s great!

    3. That you can turn down a service, but it’s great how we are taught on why and when and how this is done, also using the, three Fs

    What are three things you will never forget?

    1. Consultation, when it starts, and why it’s (and client cards are) important.

    2. Learning about the customer, and products and how to advise them

    3. That in the long run, a better quality service is better than just making money on the day… Eg: advise on changing from acrylics service to nail treatment.. they will return!

    What advice would you give to a newbie starting this Module?

    1. The only advise I have would be to get large note book (like I have) and take lots of notes. There’s lots to learn!

    1. Admin bar avatar
      Penny

      “That I now want to (and can) do this as a business, rather that my initial reasoning for training through Monaco, was so I could do it on myself” – this makes me so happy!

  42. Eden Tarapata

    What are three things you’ve absolutely nailed in this Module?
    1. I scored 100% on the quiz 🙂
    2. I know how to provide great customer service to clients as I have had years of experience in customer service and retail.
    3. Being a good listener. 80% listening 20% talking is great for me because I’m not a big talker.
    What are three things you really need to continue to work on?
    1. Confidence!!
    2. Product Knowledge.
    3. Being okay with refusing services. (I don’t like to let people down)
    What are three things that really surprised you?
    1. I never knew that a good nail tech will have a client card that they review before providing their services.
    2. I was surprised at how much issues water can cause to nail enhancements.
    3. Thorough consultations will take longer until I’m more comfortable.
    What are three things you will never forget?
    1. How important it is to build trust and connections with clients.
    2. To listen more than I talk.
    3. Book an extra 10-15 minutes so I can provide a thorough consultation.
    What advice would you give to a newbie starting this Module?
    Don’t be afraid to ask questions, and writing down notes can really help you soak in important information. 🙂

    1. Admin bar avatar
      Penny

      You’re letting people down more if you do something that won’t last or isn’t safe <3 Refusing services is usually the opposite of letting them down! 🙂

  43. Hemp Manicures

    What are three things you’ve absolutely nailed in this Module?

    I’m already a qualified Nail Tech so a lot of this is familiar, and I have used in the past. I have created my own forms for Consultations but not a Service Waiver, so ‘nailing’ certain things I can’t say I have done, but it is great to re-familiarise myself – thank you.

    1. The 6 Question Quiz – 100%
    2. An understanding of the Consultation Process

    What are three things you really need to continue to work on?
    1. Consultation Process
    2. Listening

    What are three things that really surprised you?
    1. Some of the medical issues and complications – e.g. menopause and the nail bed.
    2. How Paraffin treatments can assist in nail lifting.

    What are three things you will never forget?
    1. The importance of Relationship building
    2. Consultation and building confidence in the Nail Tech.

    What advice would you give to a newbie starting this Module?
    1. Take your time, read everything and make sure you are familiar with the Internet and Technology.

    1. Admin bar avatar
      Penny

      Lovely, have a good day!

  44. Emily Morgan

    What are three things you’ve absolutely nailed in this Module?

    1. Nailed the optional quiz! Yipee

    2. Nailed some super great notes on everything that I will 100% need and use for all future business

    3. Also nailed coming up with a great Name for my work and excited to get a wee logo and get my insta account live ASAP!

    What are three things you really need to continue to work on?
    1. Practise gathering all the important information and RECORD IT ALL.

    2. Practise my 80% listening and keeping the conversation 80% professional ( I find I. often try related myself to them in a personal manner way to much)

    3. Keep the medical stuff subtle and low key, being a vet nurse, this will take me time to switch out of ‘Try get as much detail and symptoms as possible’ haha

    What are three things that really surprised you?

    1. Im surprised about the consultation, like it make 100% sense and. is so important but have never had this service myself for nail care!

    2. Im surprised about some of the medical conditions that can affect some treatments, some I hadn’t thought about enough.

    3. Im surprised about the 80% listening 20% talking, have always thought good service involved a lot of talking and shmoosing but it too makes sense to listen more.

    What are three things you will never forget?

    1. I will never forget to do a thorough consult and keep good notes

    2. To listen 80% and talk 20%

    3. To read the client before starting and respond to how they are feeling.

    What advice would you give to a newbie starting this Module?

    1. Go for it, you have nothing to loose!

    1. Admin bar avatar
      Penny

      Oooooh share the name!!

      1. Emily Morgan

        Polished By The Garden ……. ekkkkkk think a gorgeous summer house in a beautiful garden by the pond OMG!

        1. Admin bar avatar
          Penny

          Ummmm book me in NOW that is my DREAM

  45. abbey benyon

    What are three things you’ve absolutely nailed in this Module?

    1. learning nice and fast

    2. doing my best to understand everything & asking for help

    3. my listening skills were better then ever

    What are three things you really need to continue to work on?
    1. noting everything down

    2. practising my communication skills

    3. learning how to take breaks even when I don’t want to

    What are three things that really surprised you?

    1. how much I already knew

    2. how I have never had a nail artist ask me some of these things

    3. how easy it was to learn some things

    What are three things you will never forget?

    1. consolation card top up

    2. health and safety

    3. the client is always first

    What advice would you give to a newbie starting this Module?

    1. well I am a newbie buttttt probably trust yourself you will make it through

    1. Admin bar avatar
      Penny

      Love that advice, and so cool to see you jumping straight in after enrolling 🙂

  46. Amy Deed

    What are three things you’ve absolutely nailed in this Module?
    1. Being able to listen, I’m more of a listener than talker
    2. The quiz
    3. Making clients feel welcomed

    What are three things you really need to continue to work on?
    1. Being more confident
    2. Picking up on client moods
    3. Learning when not to go ahead with what client wants but isn’t practical for them

    What are three things that really surprised you?
    1. That you cant ask clients direct health questions
    2. How much information you get when you do client cards
    3. How different lifestyles affect some nails

    What are three things you will never forget?
    1. Always do a Client card
    2. Never diagnose
    3. Always give great customer service

    What advice would you give to a newbie starting this Module?
    1 Take alot of notes!.

    1. Admin bar avatar
      Penny

      Awesome work!

  47. Rhian Darling

    What are three things you’ve absolutely nailed in this Module?
    1. Client Consultation Quiz (!)
    2. Getting background on the client.
    3. Gathering info for future use
    What are three things you really need to continue to work on?
    1. This is the second time I’ve now posted publicly when I normally fly under the radar, so that’s something I will need to work on. I’ve taken deep breaths both times this morning that I’ve had to post!
    2. Taking the time to ready the course info carefully, as I’m usually a speed reader.
    3. Take comprehensive notes.
    What are three things that really surprised you?
    1. It’s more interesting than I initially thought (and I obviously thought it would be!)
    2. There’s a lot more to the consultation.
    3. You can get a lot out of a person by asking “how are you”.
    What are three things you will never forget?
    1. The 80/20 rule
    2. Not diagnosing anything!
    3. Consulting re services that will work/hold up within their lifestyle.
    What advice would you give to a newbie starting this Module?
    1. Take your time, and read to understand, and don’t be shy about posting!

    1. Admin bar avatar
      Penny

      What’s your concern with posting publically? You’re doing awesome!

  48. Jasmeen Singh

    What are three things you’ve absolutely nailed in this Module?

    1. Loved the actual video of being explained everything.

    2. Gathering info for future use was a really good one eg fav colour and bday.

    3. asking medical questions without offending.

    What are three things you really need to continue to work on?
    1.
    Actully talking and asking questions.
    2.
    Social media account.
    3.
    Taking comprehensive notes
    What are three things that really surprised you?

    1. That a consultation was even needed never had one before when I go to get my nails done.

    2. So much more than just nails eg underlying problems or treatments can be offered.

    3. the 80/20 rule

    What are three things you will never forget?

    1.
    Client comes first listen more talk less.
    2.
    Importance of noting all info even after apt
    3.
    Service is everything
    What advice would you give to a newbie starting this Module?

    1. Take your time and read thoroughly.

    1. Admin bar avatar
      Penny

      I actually just bought a paper day-planner this week specifically to write down things like fave colours and birthdays as they happen!

  49. Jackie Doig

    What are three things you’ve absolutely nailed in this Module?

    1. The review test

    2. Taking the time to read it ALL

    3.understanding the client process

    What are three things you really need to continue to work on?
    1. the 80/20 rule

    2. setting time aside to complete decent chunks of the work

    3. the complete process off by heart

    What are three things that really surprised you?

    1. how much we can assist with nail health

    2. the information you can get from asking the client open questions

    3. “how are you” is the first thing to ask

    What are three things you will never forget?

    1. 80/20 rule

    2. its oK to discuss the clients nail condition openly with them in a caring manner

    3. we don’t diagnose

    What advice would you give to a newbie starting this Module?

    1. just do it

    1. Admin bar avatar
      Penny

      Awesome work getting stuck in straight away!

  50. Elianaallison

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding that client consultations are about customer service, the client’s health and safety (regarding disorders, allergies, condition of nails etc) and what the client wants and why and it sets up the foundation of the relationship between you and the client.

    2. Reading everything in detail and taking lots of notes.

    3. The quiz!

    What are three things you really need to continue to work on?
    1. Making the consultation seem natural and not forced and structured while still gathering all necessary information (I’m sure this will come with practice), I will definitely be practising this on my family.

    2. Asking necessary questions while not making the client feel like I’m prying.

    3. Self-confidence! This will help me in everything but especially conducting client consultations.

    What are three things that really surprised you?

    1. There are lots of details you need to gather in consultations.

    2. How from my nail salon experiences I have never had a consultation like this.

    3. Having the client sign a waiver saying you won’t repair for free if they insist on a service you advise against.

    What are three things you will never forget?

    1. That the consultation starts as soon as the client enters

    2. 80% listening, 20% talking

    3. Never diagnose clients

    What advice would you give to a newbie starting this Module?

    1. Don’t skip anything! there are lots of useful details and pieces of info in every paragraph

    1. Admin bar avatar
      Penny

      Perfect, you’re going to do awesome!

  51. Tennessee Teddy

    Hi All,

    Three things I have nailed so far during the Theory of Nails Course are:
    – Customer Service, I feel I am very confident with my customer service skills as I currently work in Hospitality where customer service is a HUGE DEAL, I feel like this gives me a head start with one on one consultations.
    – The quiz, although optional every bit of revision helps ! I retained the information well and was able to pass with 100%
    – Taking notes, I love lists, organising and writing notes, it helps me to retain the information better because I’m physically having to write it down instead of reading it and not giving it a second thought.

    Three things I need to work on are:
    – NOT TALKING, I blame hospitality for that one…. my job currently is heavily reliant on chatting to customers, communicating to co worked ect so I need to slow down and listen more ( 80%-20% rule : ) )
    – Being okay with refusing a service for the health and safety of myself, my client and my salon.
    – Social media accounts, get over the fear of being judged for my work instead of owning my work and knowing im on this journey to showcase it and show my improvements, my downfalls and my totally kickass nails ( when we get there 😉 )

    Three things that surprised me are :
    – That your lifestyle and your nail hopes and dreams will not always correspond.
    – That its okay to go ahead with an appointment if the person wants something that you have told them doesn’t particularly suit their lifestyle by getting them to sign a waiver & explaining the why’s before the what’s.
    – That health issues can affect the service you give to the client.

    Three things you will never forget are :
    – We are NOT DOCTORS we cannot diagnose, ONLY ADVISE.
    – Client Cards, I love being organised and having lists to go off ( also blame the hospitality industry for that one ) its such a great help knowing what the customer likes, colour preference, nail shape ect.
    – Consultation starts as soon as the client enters to room, pick up on the mood !!!

    Newbie Advice I would give:
    – Getting started is the hardest part but look, YOU’RE HERE. Read it all then read it again. There’s so much useful information, if it says optional still do it. REVISION IS KEY. if you need help ask, there’s no shame in it at all.

    🙂

    1. Admin bar avatar
      Penny

      AWESOME revision, great job!

      I am also a list person haha, obsessed!

      Being judged for your work is exactly what you WANT on social media – and as you improve the judgements will be more and more favourable 🙂

      And I love that advice at the end!

      You’re awesome, keep it up 🙂

  52. Chaitali Tailor

    What are three things you’ve absolutely nailed in this Module?

    1. We ask the client about any allergy or medical condition
    2. Always listening client 80% and talk only 20%
    3. Client consultation quiz

    What are three things you really need to continue to work on?
    1. Need more practice to do perfection
    2. Updating the client via social media or tax or via e-mail
    3. Check the nail condition and update client card so when client come next time we know what product we used before

    What are three things that really surprised you?

    1. Menopause can effect on nails
    2. Acrylics nails are not best for everyone
    3. Depends on client lifestyle at home and work

    What are three things you will never forget?

    1. Update client card
    2. How important customer service is
    3. I am not a doctor. just diagnose the nail condition and advise them
    What advice would you give to a newbie starting this Module?

    1. Take the note and watch video carefully

    1. Admin bar avatar
      Penny

      Awesome work, you’re doing great!

  53. Mackenzie Dunn

    What are three things you’ve absolutely nailed in this Module?

    1. Consultation quiz, as I got 83%

    2. Learning new things

    3. Knowing to gather infromation about your clients

    What are three things you really need to continue to work on?
    1. My confidence

    2. Doing client consultations

    3. Remembering consultation questions

    What are three things that really surprised you?

    1. That so many things can affect manicures

    2. Lifestyles and hobbies can affect acrylics

    3. Menopause can also affect your nails health

    What are three things you will never forget?

    1. To consult clients first

    2. that getting to know your client will make them trust you more

    3. Its not about the money your earning, its about making the right decisions for your clients nails.

    What advice would you give to a newbie starting this Module?

    1. Make sure you have a piece of paper and pen handy to take notes while watching the video

    1. Admin bar avatar
      Penny

      “3. Its not about the money your earning, its about making the right decisions for your clients nails.” – Perfection 🙂

    2. Holly Conway

      thought I would reply to an older comment on here 🙂 how are things now, are you an absolute expert 🙂

  54. Claire Penharwood

    What are three things you’ve absolutely nailed in this Module?

    1. Client Consultation quiz. got 100%

    2. Taking lots of notes and understanding them before i move on to the next part.

    3. Doing a few hours each day

    What are three things you really need to continue to work on?
    1. Keep practising, and not give up when i get frustrated.

    2.keeping good time management.

    3. to have the confidence to tell a client when i dont think what they want is really best for their lifestyle.

    What are three things that really surprised you?

    1. Medications and menopause can affect your nails

    2. That it is fine to give the client nail advise if their request isnt suitable.

    3. How important a client consultation is.

    What are three things you will never forget?

    1. that its 80% listening and 20% talking

    2. taking the time to get to know your client will gain more trust and loyalty.

    3. Were not doctors but can offer advise.

    What advice would you give to a newbie starting this Module?

    1. to keep going cause it will all be worth it in the end 🙂

    1. Admin bar avatar
      Penny

      Doesn’t matter how long you do this, it will always be tricky to tell a client no – just super important!

  55. Mamta Behl

    What are three things you’ve absolutely nailed in this Module?
    1. The review test
    2. Taking the time to read it ALL
    3.understanding the client process
    What are three things you really need to continue to work on?
    1. Being more confident
    2. Picking up on client moods
    3. Learning when not to go ahead with what client wants but isn’t practical for them
    What are three things that really surprised you?
    1. Client consultations begin from the second they arrive.
    2. It’s okay to say No to a service if they insist on a particular service that is not suitable for their lifestyle, get them to sign a Service Guarantee Waiver.
    3. Menopause does affect the nails.
    What are three things you will never forget?
    1. Always do a Client card
    2. Never diagnose
    3. Always give great customer service
    4. 80% listening, 20% talking
    What advice would you give to a newbie starting this Module?
    1. Don’t skip anything! there are lots of useful details and pieces of info in every paragraph

    1. Admin bar avatar
      Penny

      Great work 😀

  56. Jayde Kruskopf

    What are three things you’ve absolutely nailed in this Module?
    – the client consultations quiz! (100%)
    – writing down notes!
    – reading all of the provided material

    What are three things you really need to continue to work on?
    – saying appropriate comments to a client without feeling bad (eg. referring them to a specialist if required)
    – reading moods
    – suggesting another treatment confidently that is more suitable for that client!

    What are three things that really surprised you?
    – 80% listening in consultation
    – the consultation process being 10 – 15 minutes long
    – how easy online study is to follow and how much I like it!!

    What are three things you will never forget?
    – as soon as the client walks through the door ask how they are
    – initial consultation should be 10 – 15 minutes long
    – consults should always be 80% listening and 20% talking

    What advice would you give to a newbie starting this Module?
    – definitly watch the video lesson and then read over the content to ensure you are taking all of the information in!

    1. Admin bar avatar
      Penny

      Lovely, nailed it!

  57. Rebecca

    What are three things you’ve absolutely nailed in this Module?

    1. Customer Service

    2. 80% Listening 20% Talking

    3. Gathering and recording information

    What are three things you really need to continue to work on?
    1. Social media

    2. Customer Service- we can always improve right?!

    3. Saying no to a service

    What are three things that really surprised you?

    1. Refusing service

    2. Recommending something else – i have never experienced this at a nail salon

    3. The consultation process – I havent experienced anything this thorough when receiving a service

    What are three things you will never forget?

    1. Consultation starts as soon as a client walks through the door

    2. 80% listening

    3. always keep client cards up to date

    What advice would you give to a newbie starting this Module?

    1. Take notes and imagine the scenario, it can be a natural process

    1. Admin bar avatar
      Penny

      Imagine how easy it will be to get bookings when people realise you’re the most thorough Nail Tech they’ve ever been to 🙂

  58. Hayley Tasker

    The Theory Of Nails BACK TO COURSE
    Chapter Revision

    Copy these questions into the comment box below and tell us –

    What are three things you’ve absolutely nailed in this Module?

    1.the quiz

    2.client card practice sheet

    3.customer service , which working in a salon I do any how and comes natural

    What are three things you really need to continue to work on?
    1.creating social media name for , going to do one on Instagram and fb

    2.being a complete newbie , products

    3.being more confident

    What are three things that really surprised you?

    1. Clients medical Conditions really can effect the nails , a lot like it does the hair and hormones etc

    2.that the waiver is real important

    3.lifestyle and hobbies hav a big influence on what you would on client

    What are three things you will never forget?

    1.we are not there to diagnose any nail infections

    2.lifestyle and the maintenance of the nails is a big one for clients so they can maintain them

    3.It’s ok to do other services on clients even if it means you are not making as much money as you wld have liked

    What advice would you give to a newbie starting this Module?

    1.read everything, study with no distractions, and get excited about one day being able to do awesome nails 😊😎

    It would be lovely if you then went and commented on someone else’s post that you relate to!

    COMPLETE

    1. Admin bar avatar
      Penny

      Awesome work Hayley!

  59. Caroline Sealy

    What are three things you’ve absolutely nailed in this Module?

    1. applying the “why” of why the client wants what they want, to the reality of life and ensuring the client is aware of what to expect – ie client renovating her house, currently painting / sanding / cleaning brushes with chemicals – your polish likely won’t last

    2.The consultation Card, having it filled out and using the filled out form to inform the discussion afterwards, with the space at the bottom to put notes on their nail condition and length, any marks / breaks etc

    3. Customer service – have been in the services industry my whole adult life so that’s a piece of cake for me

    What are three things you really need to continue to work on?
    1. Reading client moods – practicing on friends and family and when we’re practicing they’re generally in a good mood (otherwise they wouldn’t let me practice); so will be interesting to see how that translates in “real Life”

    2. Asking about allergies / medical conditions without asking outright about specific conditions or allergies – I had no idea that was illegal and could come across as discriminatory / invading privacy

    3. Understanding product risk – I figure that will come as we get further into the courses and modules

    What are three things that really surprised you?

    1.How you ask about allergies and medical conditions And if you ask directly about specific conditions it could be illegal and considered an invasion of privacy

    2. the service guarantee waiver surprised me – I’ve never had this detailed a consultation as a client before so have never had anyone ask to waive their guarantees, however it makes sense

    3. The point to note down special colours / colour mixes etc so that you don’t forget / can easily repeat; and the targeted value add comms around preferred colours; hadn’t considered that

    What are three things you will never forget?

    1. Not to ask directly re specific medical conditions or allergies 🙂

    2. Not a doctor, do not diagnose, only suggest (politely) that something be checked out

    3. Someone who works in water a lot shouldn’t get Acrylics (I’m not there in the other modules yet so I didn’t know that!)

    What advice would you give to a newbie starting this Module?

    1. Take it in and listen, most is common sense but some things will surprise you so don’t skip past it!

    Thanks 🙂

    1. Admin bar avatar
      Penny

      So good, you did awesome!

  60. Caitlin JOWSEY-BOURKE

    What are three things you’ve absolutely nailed in this Module?

    1. The quiz

    2. understanding the content

    3. Client consult activity

    What are three things you really need to continue to work on?
    1. Online learning at a steady pace (instead of at random)

    2. comfortable with informing a client that the service may not continue for hygiene and safety concerns

    3. Make a Facebook to go with my Instagram

    What are three things that really surprised you?

    1. That you can use a waiver to inform people that their wish may not be suitable for their nails or lifestyle

    2. Using client cards. We use them in hair salons but I don’t believe I’ve ever been to a nail salon that emphasised taking notes on clients previous services or consults.

    3.

    What are three things you will never forget?

    1. Take time with the consult

    2. Note services and nail conditions

    3. Tailor the service to their lifestyle

    What advice would you give to a newbie starting this Module?

    1. Try to have a set time for learning with set breaks to avoid doing what I have done, eagerly moving through, then taking a week long break, then another day or two of eager non-stop learning. Create a structure for yourself

    1. Admin bar avatar
      Penny

      Haha I do what you did, every time. I try to create structure but when something is new and fun I want to do it all right now!

  61. Louisa Timai

    What are three things you’ve absolutely nailed in this Module?
    1. I have not studied in 10 years so I was determined to retain as much info as possible and ace the quiz in my first go and i did so I was quite chuffed 🙂
    2. Taking decent notes – bought a notebook especially for it.
    3. Doing a little bit each night after work so that I didn’t bombard my brain too much.

    What are three things you really need to continue to work on?
1. Not leading into conversations
    2. The 80/20 ratio of listening/talking as I can get carried away talking about something if I’m passionate about it lol
    3. Remembering the “WHAT and WHY” – would their choice best suit their lifestyle? I know it might be hard for me to ease into that convo.

    What are three things that really surprised you?
    1. The client consult cards – great idea.
    2. The amount of different treatments that can be offered to fix certain nail issues that may not cost as much but will demonstrate your transparency and honesty.
    3. The benefits of a consultation and the realisation that I’ve only ever been consulted with once.

    What are three things you will never forget?
    1. To be client-centric – customer service is important.
    2. Noting down any custom colours, treatments etc.. so that you can refer back to them in future.
    3. Read the room when the client walks in – they may not be in a chatty mood, may need to switch up your communication to suit.

    What advice would you give to a newbie starting this Module?
    1. Take your time – take in as much info as possible. Take note if need be, download the resources given and have a look.

    1. Admin bar avatar
      Penny

      I love a fresh brand new notebook!!

  62. Laura Harris

    What are three things you’ve absolutely nailed in this Module?

    1. I nailed the first quiz. I’m so pleased as I was nervous about retaining the information, yayyy

    2. I’ve nailed the reading client’s moods – as a Social Worker I’m pretty good at this already 🙂

    3. Nailed the 80:20 ratio, again as a SW this is a must. There appears to be some similarities between the Nail Technician and SW professions I see so far.

    What are three things you really need to continue to work on?
    1. My consultation techniques – I’m ridiculously nervous role playing with family LOL.

    2. Not getting distracted during my learning time – time to close the bedroom door so I can have some quiet time learning.

    3. Social Media – how to set up my own page, wow, who’d of thought I could do that?

    What are three things that really surprised you?

    1. I’m not too old to learn new things

    2. How excited I am to be learning new things

    3. That I need to go have a professional manicure and pedicure to experience what I am learning – only ever had one pedicure in my life a couple of months ago as one of “those” places. Let’s just say, none of what I have learned so far was included.

    What are three things you will never forget?

    1. The importance of the consultation

    2. Ensuring that updating of clients card should be completed straight after the appointment

    3. That establishing client trust is far more important than making a quick buck

    What advice would you give to a newbie starting this Module?

    1. Take notes – because this course is in-depth – enjoy all your new learning, make use of the support from other students and professionals and importantly, believe in yourself and your abilities.

    1. Admin bar avatar
      Penny

      Being a social worker is practically cheating haha

      If you don;t want to role play (I get it!), don’t tell them what you’re doing. See how many questions you can sneak in when they get home from work!

      What area are you in? I’ll recommend someone for your Mani Pedi 🙂 I also live stream my clients into the FB Group often too if you scroll back through the videos tab.

  63. Corne van Zyl

    What are three things you’ve absolutely nailed in this Module?

    1. I have a better understanding of the customer service aspect that goes along with being a nail tech

    2. Listening! I do listen but I do talk a lot too so will always remember this when with client

    3. Knowledge gained from keeping record of client details with all the wants, needs and preferences

    What are three things you really need to continue to work on?
    1. Listening

    2. Learning more about nail issues and dealing with them accordingly.

    3. Product knowledge to assist clients with options to repair/treat broken and damaged nails and knowing what to suggest when asked for an opinion.

    What are three things that really surprised you?

    1. All the detail that goes with customer care. I never really gave it much thought before this module.

    2. All the detail and care that goes into every client.

    3.

    What are three things you will never forget?

    1. Making sure that what the client is asking for is in fact what they want and not a case of wrong terminology

    2. Keeping the client cards up to date and making notes after each appointment

    3. Paying attention to condition of nails and checking in on any health conditions

    What advice would you give to a newbie starting this Module?

    1. Every bit of information within this module has been very helpful and I have definitely learnt heaps. Make notes of important steps and procedures. I have downloaded and printed all the documents to read over again whenever I have a spare moment.

    1. Admin bar avatar
      Penny

      Awesome work, love that you’ve jumped straight in 🙂

  64. Suzie Beckley

    What are three things you’ve absolutely nailed in this Module?
    1. 100% on the consultation quiz
    2. Listening – 80% listening and 20% talking suits me
    3. I always ask ‘How are you’, so I know that won’t be an issue

    What are three things you really need to continue to work on?
    1. Confidence in knowing what service will be the best fit for the client and their lifestyle
    2. Self promotion on social media
    3. Nail conditions and treatments

    What are three things that really surprised you?
    1. The amount of notes to take for each client – makes sense but never really thought about it
    2. That you can say no to providing a service
    3. That you can have a waiver if the client chooses to not accept your recommendation

    What are three things you will never forget?
    1. To listen and the read the response I get when I ask the client how they are
    2. That you can mix colours to get the perfect shade
    3. That menopause can affect the nails

    What advice would you give to a newbie starting this Module?
    1. You’ve got this! Ask questions if you’re ever unsure 🙂

    1. Admin bar avatar
      Penny

      Perfect 😀

  65. Martine Kelly

    What are three things you absolutely nailed in this module?
    1. Understanding the importance of the client information card and keeping it updated
    2. The 3 F’s felt, feel, found
    3. The importance of listening and the 80:20 ratio

    What are three things you really need to continue to work on?
    1. Confidence
    2. Understanding nail conditions and how to how to best meet my clients needs without diagnosing
    3. Product knowledge and what best suits each clients needs

    What are 3 things that really surprised you?
    1. How much information I should have been asked when I have had my nails done in the past, I have never had a consultation beforehand
    2. That a clients lifestyle should be a consideration, it make’s sense I just never thought about it
    3. That we should include a waiver

    What are 3 things you will never forget
    1.The 80:20 listening to talking ratio
    2.That menopause and other medical conditions can have an impact on a clients nails and should be a consideration
    3.The client information form and follow up notes are essential tools

    1. Admin bar avatar
      Penny

      Great work, you’re doing an awesome job!

  66. Kat Jamieson

    What are three things you’ve absolutely nailed in this Module?
    1. Customer service – I come from a retail background so I am lucky to have the experience of knowing what great customer service looks like
    2. the quiz! I know it wasn’t mandatory but I’m no good with tests so for me I was so happy I got them all first pop
    3. Going through all the information given, and reading it properly

    What are three things you really need to continue to work on?
    1. Getting a social media account
    2.80/20 – Because I work in retail it is often me doing the talking, so it will be a challenge for me to stop, shush and listen to the client more
    3. Taking lots more notes – I am not really a note taker, but I think it is definitely a good habit to get in to…especially for the client cards!

    What are three things that really surprised you?
    1. How a little conversation tells you so much about what the client does with their hands
    2. Menopause changes your nails
    3. Client cards are a thing! I never would have guessed and I have been getting my nails done for years, I thought they just had good memories

    What are three things you will never forget?
    1. “How are you today”
    2. Never diagnose a potential issue
    3. Menopause changes nails

    What advice would you give to a newbie starting this Module?
    1. You can do this! get stuck in straight away and it isn’t as scary!

    1. Admin bar avatar
      Penny

      “I thought they just had good memories” – hahaha people comment on what I can remember alllll the time, even when I tell them the truth about the cards!

  67. Deesha Holt

    What are three things you’ve absolutely nailed in this Module?

    1. The Quzz – even though it was only 6 questions was a good feeling that I’m getting the hang of things

    2. The customer side of thing – I’m from years of retail so upselling & understanding the customers needs comes a breeze

    3. My note taking really makes me understanding what I’m learning more by doing so

    What are three things you really need to continue to work on?
    1. starting out a Instagram/facebook page seeing this is a whole new area for me

    2. Product Knowledge/ different types of names getting use to all the different terms used and what they are for

    3. Doing consulations

    What are three things that really surprised you?

    1. How much information that you actually get when your going to do a service – places ive been to never had done that now it makes me second guess all those places

    2. All the different terms for things`

    3. That getting to know what kind of lifestyle or job can determine what kind of nails that you should be getting

    What are three things you will never forget?

    1. don’t diagnose a issue yourself

    2. that you want to delevop a strong relationship with your customer-

    3. the importance of client cards eg. what colour they had last time, conditon of there nails now and next visit

    What advice would you give to a newbie starting this Module?

    1. You can do it, anything is possible 🙂

    1. Admin bar avatar
      Penny

      This is all great work! And if you can already be better than your competitors just through a consultation, imagine the possibilities 😀

  68. Alisha Holden

    3 Thngs you nailed:
    – The understanding of how much you can read your client by just saying “How are you”.
    – I have really retained the 80% of lisetning. I practiced asking my mum consultation questions and I did really with keeping on topic about the ‘service’ and not branching off.
    – Even though I did get one question wrong on the 6 question quiz, I stil thought as if I did a good job at remembering what I did, and gave it a good go.
    3 Things you need to work on:
    – Definately remembering all of the information that needs to be asked and written down during the client consultation.
    – I need to learn more about all of the medical conditions that could affect the service offered.
    – Keep working on how to confidentely and calmly make reccomendations for the client, without coming off as if I don’t want to help them.
    3 Things that suprised you:
    – I was suprised that medical conditions such as high blood pressure could effect the nail service.
    – I was suprised at just how important it is to do a consultation, and the risk you could put yourself, your client and your future clients at.
    – Just how important it is to note things down after the appointment as finsihed aswell as before and during.
    3 Things you won’t forget:
    – How much you can read a clients mood just by greeting them.
    – How important it really is to fill out a client consultation card.
    – How important it is to be aware of a clients hobbies/occupation and how much affect it coluld have on the service.
    Advice from a newbie to a newbie!
    – Definately take notes! There is a lot of informations to remember so make sure you have notes to refer to and to refresh your knowledge.

    1. Admin bar avatar
      Penny

      Awesome work! Even with missing a question on the quiz, you’ve obviously retained heaps and all the right bits 😀

  69. Caitlin McCaul

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding the importance of client consultations

    2. Understanding the potential implications of unknown health conditions on the quality of the service

    3. The quiz

    What are three things you really need to continue to work on?
    1. Building confidence to market myself asap, rather than waiting until I’ve become completely qualified

    2. Re-freshing the process of the client consultation until I have it down pat in my mind

    3. Creating effective and consistent study habits

    What are three things that really surprised you?

    1. That health conditions such as high-blood pressure could affect the service

    2. That hobbies and interests could play such a huge role in the health of your nails

    3. The importance of keeping details historical notes on clients

    What are three things you will never forget?

    1. To maintain quality of consultations for every individual client

    2. To keep detailed historical notes

    3. To maintain hygienic practices at all times to keep your client and yourself safe

    What advice would you give to a newbie starting this Module?

    1. Read through everything and watch everything to the end. The information given is important and clearly communicated, skimming over anything will be very detrimental to your level of knowledge and ultimately quality of service.

    1. Stephanie Greville

      Nice thorough answers Caitlin awesome work 🙂

  70. Ninette Muller

    3 Things I have nailed :
    1. Nailed the quiz
    2. Listening to customers and getting to know them and their needs
    3. importance of client card

    3Things to work on:
    1. Asking the important health related things and potential risks involved.
    2. Work on confidence to be able to help make recommendations – meaning I need to learn more about the products and services I can offer
    3. Social media and getting my name out there

    3 Things that really surprised me:
    1. How it is super important to know about major medical condition
    2.How much u can really learn from listening
    3. How important it is to record EVERYTHING

    3Thing never forget:
    1. Listen and don’t talk too much
    2. Reading clients mood when they arrive and going with that
    3. Double checking with client and going over what they want again before starting the service

    Advice:
    I don’t have to much experience or advice yet, but I have learnt that mistakes are going to happen. And when they do its ok, fix it, learn from it and try again 🙂

    1. Admin bar avatar
      Penny

      Love that advice 🙂

  71. Emma Thompson

    What are three things you’ve absolutely nailed in this Module?

    1. I’m really pleased I nailed the test, as sometimes when I read things I forget them almost instantly
    2. Now understanding the importance and being capable to read customers the moment they enter your salon or home by simply asking ‘How are you’ it’s such a simple question but you can get a bigger picture by there response.
    3. Taking notes on the information in the Module so I can revise and learn the procedures/ needed information to do the services.

    What are three things you really need to continue to work on?
    1. The 80% listening 20% chatting as I am a very chatty person so too let them do most of the talking will be something I need to continue to work on
    2. Making a social Media account and being okay with posting photos of my work that isn’t at the same level as fully qualified technician as I like everything to be perfect and look amazing and that’s just not always possible while when you’re learning.

    3. I need to work on how to confidently make reccomendations for the client, if there were infections cuts etc without coming off as if I don’t want to help them and making them feel safe and not judged etc.

    What are three things that really surprised you?

    1. That you can’t ask someone if they have any medical conditions and if you did it was breaking a human rights law!
    2. That going through menopause or hormone replacement, the medication can cause dry nail plates and can have lifting.
    3. That you should have a waiver set aside for the clients who go against your recommendations to cover yourself if what you suggest does in fact happen and they want you to fix it for free.

    What are three things you will never forget?

    1. The importance of client cards with there details or concerns, special colour combinations they love, specific nail issues etc so they can feel more appreciated and valued you remember information about them but also for your own knowledge for the client to help you do the best service you can for them!
    2. To remember to check the clients nails every time they come too you not just the first time because damage and issues can always occur even if they are hidden under nail products.
    3. Always try use open ended questions so your client is giving you the answers and you’re not putting words in there mouth for them.

    What advice would you give to a newbie starting this Module?
    1. Go slow, take notes and ask as many questions as you need, it’s always scary starting something you know nothing about but its designed for you not knowing anything so its super informative 🙂

    1. Admin bar avatar
      Penny

      You can ask a client if they have ‘any’ medical conditions, but you can’t ask what they are, if they have specific conditions, or ask for proof. So you have to assume they do even if they say they don’t (they might not know). Love this super thorough revision, well done!

  72. Mandira Singh

    What are three things you’ve absolutely nailed in this Module?
    1. The mini quiz!
    2. My attempt at doing my first practice consultation.
    3. Creating an instagram page for my journey. I have always been scared to put my work out there however, creating a page has inspired me.

    What are three things you really need to continue to work on?
    1. Confidence. I need to understand that I am still learning, and mistakes are part of the journey. I need to learn from the mistakes I make in order to improve my confidence.
    2. Continue to work on building up my social media page so I can look back on my progress as well as showcase my work.
    3. Learning about nail anatomy and what a healthy nail looks like.

    What are three things that really surprised you?
    1. All the information that is required for a good consultation and in order to serve the customer well.
    2. Consultations and recording of treatments should be an ongoing thing that happens at every appointment.
    3. Certain treatments/services may not be suited to a client’s lifestyle.

    What are three things you will never forget?
    1. The importance of consultations and the risks that can occur if a consultation is not done.
    2. Consultations should be 80% listening and 20% talking.
    2. Never be afraid to recommend and alternative/another service to a client even if it results in less money earned for that sessions as you could gain a long-term client by providing education for the client.

    What advice would you give to a newbie starting this Module?
    Give it your all. Have fun and don’t be afraid to ask questions, it’s all part of the learning journey.

    1. Admin bar avatar
      Penny

      Such good answers! And I can’t wait to see your journey unfold on social media 🙂

  73. Maddison Whitcher

    What are three things you’ve absolutely nailed in this Module?

    1. Quiz

    2. Remembering all of this information from previous courses

    3. Creating a new instagram page for nails

    What are three things you really need to continue to work on?
    1. Keeping consults short

    2. Not talking too fast

    3. Talk louder

    What are three things that really surprised you?

    1. Nothing as I’ve already been through beauty school so this is all very comfortable territory for me

    2. –

    3. –

    What are three things you will never forget?

    1. How important it is to listen to your client

    2. Recording literally everything on a client card

    3. Recommend what is best for the client not what is best for your pocket

    What advice would you give to a newbie starting this Module?

    1. Definitely do a lot of practice consults!

  74. Sal.Sal

    OK, here goes… 🙂

    What are three things you’ve absolutely nailed in this Module?

    1. The CC quiz – thought it would be much harder.
    2. Customer service – it comes naturally because I love people (apart when they are being a d!ck).
    3. Client card – thought of that one before starting the module, because my memory is shocking!

    What are three things you really need to continue to work on?
    1. Do not diagnose – I care about people and want the best for them so suggest things easily.
    2. Be tactful when asking about medical conditions and medications.
    3. To do pro-active things, such as: pxting a client the new colour. Penny is right, why wouldn’t we treat good customers well – they’ll return, hopefully spread the word and/or bring a new customer.

    What are three things that really surprised you?
    1. How H20 can affect nails that are “baked on.”
    2. That menopause and taking HRT drugs can have an adverse effect on the nails.
    3. The amount of info needed for a good consult, and the pro-active things that many salons don’t do.

    What are three things you will never forget?
    1. The 80/20 rule – I have two ears and one mouth. That says it all. because the client comes to feel good about their nails and themselves. Let them have the time to talk.
    2. Regardless of how my day is going, ALWAYS greet the client with a friendly face. Their appointment might be the highlight of their day.
    3. Keep in mind what the client wants, but assess and recommend what is needed if they should do something different to care for their nails and hands.

    What advice would you give to a newbie starting this Module?
    1. The kind of femaie doing these courses are girly girls, so take notes, enjoy learning about something you love and get stuck in. It is fun and easier than you think. If you get stuck, take 10 and come back. You’ll see things differently .

    It would be lovely if you then went and commented on someone else’s post that you relate to!

    1. Admin bar avatar
      Penny

      “2. Customer service – it comes naturally because I love people (apart when they are being a d!ck).” Haha thank you for the giggle 🙂

      Not all of us are girly girls 😉

  75. Kellie Brown

    What are three things you’ve absolutely nailed in this Module?

    1. Understanding that a consult is actually a really important park of my services.

    2. Client Practice Card

    3. The customer service side of my service

    What are three things you really need to continue to work on?

    1. My confidence, I am generally shy.

    2. Expanding my knowledge on different nail conditions.

    3. Recommendations for clients with different health/nail conditions

    What are three things that really surprised you?

    1. That you should know a lot of information before starting any service.

    2. The use of a waiver when the client wants to go away from your advice.

    3. Noting down what colours the client has used for future reference and/or any other relevant information for that client.

    What are three things you will never forget?

    1. Allow a good amount of time for new client consultations.

    2. We are nail techs, but we never diagnose anything.

    3. Customer service is so important.

    What advice would you give to a newbie starting this Module?

    1. Take all the notes – it’s good to look back on.

    1. Admin bar avatar
      Penny

      Well done 🙂

      1. Mala Alexander

        Hi Kellie,
        I agree with you on being more confident to notice the signs of any nail health issues.
        Hope you’re enjoying this course. I definitely am 🙂
        All the best,
        Mala

  76. Jordie Thompson

    What are three things you’ve absolutely nailed in this Module?
    1. The quiz – 100%
    2. My communication and customer service skills with clients
    3. Making sure I always fill out client forms straight after they’ve left and with as much detail as possible
    What are three things you really need to continue to work on?
    1. I need to be more direct / harsh with some clients and not sugar coat what is needed to be said
    2. I would like to work on showing more on social media – behind the scenes, showing what a full service looks like etc
    3. Being ok if someone changes their service last minute leaving me with less money (but hopefully a more loyal client)
    What are three things that really surprised you?
    1. That menopause and HRT can affect the nails
    2. To have a waiver for clients that want a service that you don’t recommend them to have / wont last on their nails
    3. That you can say no and refuse service – something I knew but often forget its an option
    What are three things you will never forget?
    1. Client forms are so so important and to fill them out with as much detail as possible at every appointment
    2. Customer service and communication is key!
    3. Continuing to assess clients nail health at every single appointment
    What advice would you give to a newbie starting this Module?
    1. That client consultations are not optional and cannot just be quickly done in a couple of minutes and never looked at again. It becomes second nature after being in the industry and having clients for years

    1. Admin bar avatar
      Penny

      “1. I need to be more direct / harsh with some clients and not sugar coat what is needed to be said” so hard but SO important!

  77. Taz Johar

    Three things you have absolutely nailed in this module?
    Observe the client
    Consultation
    Recommendation

    What are the three things you really need to continue working on?
    A CRM
    Be confident
    Say no

    What are the three things really surprised you?
    😊 have done it before

    Three things you will never forget?
    Keeping a record of mole map
    Keep consul quick
    Get them to sign a disclaimer

    What advice would you give to a Newby?
    Keep practicing.

    1. Admin bar avatar
      Penny

      Awesome work 🙂

  78. Hannah Casson

    Three things I nailed: Putting more emphasis on the ‘why’, understanding that consultations start the instant a client walks in, and ensuring to abide by the law in regards to medical condition questions.
    Three things I need to keep working on: Confidence and learning to say no!
    Three things that really surprised me: that hormones play a huge role in nail health, how sensitive some people can be to certain products, consults don’t need to be long.
    Three things you will never forget: That being good at consultations will help set myself apart from other nail techs, keeping a record of your clients nails is so important, and hygiene is important not just for the client but also for me.
    Advice to a Newby: Take notes and soak in as much as you can!

    1. Jade Gosling

      Agreed – The “Why” is very important in being able to determine which treatment is best for your client. 🙌

  79. Michelle Kleynhans

    What are three things you’ve absolutely nailed in this Module?

    1. understanding that as the client walks in the door the consultation has begun.

    2. 20% talking and 80% listening, being in customer service its about active listening and open ended questions

    3. Observation of the clients hands or feet

    What are three things you really need to continue to work on?
    1. Confidence in my prescription and knowing and understanding different nail disorders and diseases.

    2. Learning to negotiate treatments professionally and how you advise clients

    3. after each treatment making sure i retain the information on what i have used and advised

    What are three things that really surprised you?

    1. that I can have a waiver that covers myself and the client (but my approach to the subject needs to be professional)

    What are three things you will never forget?

    1. Having a thorough Consultation and remembering the why before the what leads to open ended questions

    2. Customer service

    3. their Nails are in my hands

    What advice would you give to a newbie starting this Module?

    1. Practice…. take notes…. take it all in 😉

    1. Stephanie Greville

      This is awesome Michelle 🙂

  80. Mala Alexander

    What are three things you’ve absolutely nailed in this Module?

    1. Client Consultations Quiz – 100% 🙂

    2. Taking great notes I can go back to.

    3. Finishing the module.

    What are three things you really need to continue to work on?

    1. Knowing what I need to ask for without referring to the consultation card.

    2. Being observant and pick up on a persons mood after asking how they are.

    3. Knowing how to look out for nail issues.

    What are three things that really surprised you?

    1. Ingredients in products can cause an allergic reaction.

    2. How nail places I have been to have not asked these questions and have just gone ahead with the service.

    3. Avocado has latex.

    What are three things you will never forget?

    1. That you can’t have nails like your friend a they may not suit your lifestyle.

    2. Asking what their budget is and how frequently they can come.

    3. Knowing allergies/health to determine what products are suitable.

    What advice would you give to a newbie starting this Module?

    1. Excellent tips on consultations, take notes and refer to them.

    1. Stephanie Greville

      This is awesome stuff Mala!

  81. Danielle Lloyd

    Chapter Revision

    Copy these questions into the comment box below and tell us –

    What are three things you’ve absolutely nailed in this Module?

    1. Absolutely nailed customer service, my previous employment in retail and hospitality has provided me with a wealth of knowledge in this area. Being presentable and open so that conversation flows and doesn’t feel forced.

    2. Talking and listening ratio, again customer service related….. If were able to ask the right open ended questions, the talking and listening ratio should fall into place. We are then also able to provide clients with what will suit their individual lifestyle.

    3. Client consult quiz!!

    What are three things you really need to continue to work on?
    1. Confidence is a big thing! especially when starting something new. Being comfortable enough to inform clients that sometimes what they want might not neccesarily be the best for them.

    2. Product knowledge, whats going to be the best service for each individuals circumstance. Im sure this will become more natural with time.

    3. Nail conditions.

    What are three things that really surprised you?

    1. How nails can be affected so much by other underlying health conditions.

    2. Not every service is going to suit everyone!

    3. How much information to collect to ensure you provide the best possible service.

    What are three things you will never forget?

    1. Not to diagnose a client!

    2. To be careful to not ask clients directly about about health conditions

    3. How important it is to build good relationship with clients and the little things we can do to support this.

    What advice would you give to a newbie starting this Module?

    1. Just do it! It may all seem a little overwhelming, but take one step at a time.

    1. Stephanie Greville

      Amazing work Danielle 🙂

  82. Hope Wilson

    What are three things you’ve absolutely nailed in this Module?

    1. Client Consultations quiz

    2. Consultation

    3. Recommendations

    What are three things you really need to continue to work on?
    1. Confidence

    2. Learning to turn a client down if it is in there best interest

    3. Making sure to use the consultation card after services

    What are three things that really surprised you?

    1. That Menopause can affect nail treatments..

    2. That we can have a waiver to cover us.

    3. The difference you can make with clients by using the consultation

    What are three things you will never forget?

    1. Always complete a consultation regardless if they are new or existing

    2. 80% – 20% rule

    3. Reading clients mood when they come in

    What advice would you give to a newbie starting this Module?

    1. This course so far has been amazing! and has so much great information! Take it step by step 🙂

    1. Stephanie Greville

      Thanks for that lovely feedback Hope we are super glad you are enjoying it 🙂

  83. Nicole Beautement

    What are three things you’ve absolutely nailed in this Module?

    1. the quiz

    2. Consultation

    3. Assess client’s nails

    What are three things you really need to continue to work on?
    1. portfolio to update after every visit

    2. advising a client that what they want will not work for their lifestyle

    3. trusting my judgment and being confident

    What are three things that really surprised you?

    1. that we can refuse our service to a client

    2. that there is a waiver

    3. Information you can get just by asking a client how are you.

    What are three things you will never forget?

    1. 80% listening and 20% talking

    2. assess clients nails with every appointment

    3. to ask a client what and why question regarding the product they wanting on their nails

    What advice would you give to a newbie starting this Module?

    1. Trust yourself in this journey and have fun doing it and to ask for help when you need it.

    1. Stephanie Greville

      Awesome stuff Nicole!

  84. Holly Conway

    Hi Penny, can you see my questions post? I can’t see it 🙁

    1. Stephanie Greville

      Hey Holly

      If you have posted your Chapter Revision, and this is the one you mean – please hold tight.
      We have our web team looking into this issue, and hopefully will have it fixed soon

  85. Amy Larsen

    What are three things you’ve absolutely nailed in this Module?
    1. The Quiz – 100%!
    2. Customer Service – with my current job in health care we do 80% listening and 20% talking every day! People are most happy when they felt heard and understood.
    3. Although a lot of information was familiar, I still took thorough notes as there is always new things to learn.

    What are three things you really need to continue to work on?
    1. Building up my confidence in recommending another service if I think it will work better for the client
    2. Make the conversation seem more natural and flow better when asking questions to get to know a new client
    3. Understand and recognising nail conditions where you may not offer your services

    What are three things that really surprised you?
    1. That menopause can have an impact on nails
    2. It is more common that I realised to recommend other services if you feel something else is better suited
    3. Taking 10 – 15min for the initial consult on a new client

    What are three things you will never forget?
    1. We are there to suggest but not diagnose
    2. Keep the client consultation card and update regularly
    3. Pay attention to small detail such as favourite polish colour – this can show your client you listen and remember

    What advice would you give to a newbie starting this Module?
    1. Dont skip through the video – there are so many great points made. Even if you feel comfortable or know a lot of this information – there will always be new things to learn and build on the knowledge you already have!

    1. Bailey Angus

      That’s awesome Amy, thanks for sharing!

  86. Samantha Waru

    What are three things you’ve absolutely nailed in this module?
    1. Understanding client consultations and the importance of it.
    2. Customer Service
    3.Client Card Sheet
    What are three things you really need to continue to work on?
    1. Nail condition and knowledge of products/tools
    2.Confidence
    3.Picking up on a clients mood.
    What are three things that really surprised you?
    1. Nail condition record keeping
    2. 80% Listening and 20% Talking
    3. Refuse service/ Waiver
    What are three things you will never forget?
    1.Nail condition record keeping
    2.Never give medical advice
    3. Consultations are important
    What advice would you give to a newbie starting this module?
    1. Do make sure to go through each section don’t skip anything. Take notes and when you have questions do ask.

    1. Stephanie Greville

      Hey Samantha!
      Don’t stress to much on confidence – it will come with practise. Get some willing friends or family members to come for a visit so you can practise with people who you know! This will make it easier to ease into doing consultations with brand new clients in the future.
      Also – we LOVE to help so definitely don’t be shy to ask questions as you work through your coursework!

  87. Nicky

    What are three things you’ve absolutely nailed in this Module?
    > The QUIZ! !00%
    > Understanding The client card
    > The importance of consultations

    What are three things you really need to continue to work on?
    > Listening effectively during consultations.
    > Discussing my hygiene and safety procedures properly.
    > Feeling confident that I know enough about a client to make recommendations and which service is suitable to their current needs.

    What are three things that really surprised you?
    > How in depth a consultation actually is.
    > The way to ask a client about their medical history etc.
    > How structured and informative each lesson is.

    What are three things you will never forget?
    > Effective communication is 80% listening, 20% talking.
    > Effective consultation is 80% professional, 20% personal.
    > ! We are not licensed to diagnose or treat infections or disorders ! DONT DO IT!

    What advice would you give to a newbie starting this Module?
    >> Do it at YOUR own pace, don’t speed through it just cos.
    >> The content is available 24/7 to re-visit as many times as you need.
    >> Read through each lesson thoroughly until you understand it
    >> Read instructions properly. You actually won’t ‘stuff it up’ if you pay close attention.

    1. Becca

      Whoop well done Nicky! That advice for newbies is perfect.

  88. Amanda Jefferson

    What are three things you’ve absolutely nailed in this Module?

    1. Customer service. I’ve spent my life improving client/customer services for companies I worked for and now it’s my turn to do it for my business.

    2. Understanding boundaries to get the best for my clients and me

    3. Record keeping and client information, this is going to be an invaluable tool!

    What are three things you really need to continue to work on?
    1. Remembering to take the time to complete a thorough consultation EVERY time (this has not been my experience as a client but the value in it is massive)

    2. Being confident in giving recommendations (time and practice)

    3. Getting my social media going (eeek)

    What are three things that really surprised you?

    1. How in depth the client consultation process is

    2. A client may want a service but in some instances this may need to be refused (rare but still possible)

    3. The professional and informative approach that this course offers which is exactly why I chose Monaco so I’m wrapt that now I’ve taken the step that this is definitely the case! Training for success

    What are three things you will never forget?

    1. Keep client consult cards in order and at the ready for the days bookings, it’s an easy way to prepare for your next client

    2. The importance of nail condition and changes at every consult

    3. Take the time to educate, investigate and actively listen to your clients. This will bring them on a journey with you which will add value and have them returning!

    What advice would you give to a newbie starting this Module?

    1.Take it all in, the course is quality! Go back over things if you don’t get it and ask questions if you are still stuck

    1. Admin bar avatar
      Nicole Leatham

      Hi Amanda! Some great points here, well done. I agree record keeping is such an invaluable tool that will be so handy for you in salon. Lovely to see you getting stuck into your coursework – exciting times ahead for you!
      ^Nicole

  89. Bridie Burnnand

    What are three things you’ve absolutely nailed in this Module?

    1. Customer service. I have a background of customer services so I nailed that.

    2. I am more than a listener than a talker so I nailed that.

    3. I did really well in the quiz.

    What are three things you really need to continue to work on?
    1. Client cards and keeping them updated. I have today printed out my own cards for my returning clients.

    2. Making recommendations and making sure I am skilled on all my products to correctly recommend what I think is best for the client.

    3. Record tip sizes which is a great idea. So Thankyou

    What are three things that really surprised you?

    1. The different terms used.

    2. Medications for the client card. I didn’t think about that one

    3. Surprised me to know that all the things that has to be on the client card and why it’s important

    What are three things you will never forget?

    1. Client cards

    2. Greeting a client

    3. Looking at nails for fungus or disorders and how to correctly talk to my client about them.

    What advice would you give to a newbie starting this Module?

    1. It’s a good learning module.

  90. Jade Winton-lowe

    What are three things you’ve absolutely nailed in this Module?

    1.the client consultation quiz

    2. I’ve studied a lot harder than I though which shows that the content is super interesting

    3.taking notes

    What are three things you really need to continue to work on?
    1.making sure my notes are actually readable for when I need them as the information is helpful

    2.take my time to truly soak in the content

    3. My client consultation practise and self evaluation

    What are three things that really surprised you?

    1. Avocados could have latex

    2. That so much goes into the a persons nails I don’t think I’ve ever had a client consult like this at a salon

    3.that so many lifestyles and hobbies can affect a person nails

    What are three things you will never forget?

    1.avocados and latex

    2.Monaco nail students have some of the most in depth nail consultations

    3.that consultations are 80% listening and 20% professional talking

    What advice would you give to a newbie starting this Module?

    That it’s really informative and well done for its price
    1.

    1. Becca

      Awesome work Jade. Glad you’re finding the content interesting – makes it that much easier eh!

  91. Tayla Evans

    what are three things you have nailed in the module:
    The client consultation quiz- 100% mark
    I have understood the context thoroughly
    Understanding why the consultation inititally and ongoing is so important

    Three things I need to continue to work on:
    Making sure i am listening to the client 80/20 throughout the consultation
    ensuring i am putting enough information on the consultation time at each appointment
    Remembering to take the time at each appointment to review the condition of the clients nails.

    Three things that surprised me
    The consultation takes place at every appointment
    the amount of detail in a consultation form
    You can refuse to offer a service if you feel its best for the nail health of the client

    Three things i wont forget:
    80% listening /20% talking in consults
    Never give a diagnosis
    Keep a record of the clients nail condition, occupation, preferred shape

    What advice would you give to a newbie starting this module:
    read carefully, watch carefully and if you think you aren’t absorbing the information, take notes

    1. Admin bar avatar
      Nicole Leatham

      Hi Tayla!
      Some great points here, well done! So good that you understand the importance of a consultation, and also to never diagnose our clients but refer them onto a doctor/pharmacist when needed. Looks like you have a good understanding of this module. Well done 🙂 ^Nicole

  92. Ayunda Lubis

    What are three things you’ve absolutely nailed in this Module?

    1. Being able to understand the importance of my relationship with my client, especially from the initial consultation.

    2. Realising that an initial consultation is important to tailoring my services to best suit my client.

    3. Understanding that we need to put the client’s health, safety and comfort above all else.

    What are three things you really need to continue to work on?
    1. Feeling confident to know when a service is not going to suit the clients lifestyle and being able to guide them in a better direction without coming across as confronting/negative or that I don’t care about their opinion.

    2. Making sure to make sure that when I start servicing clients, I make sure every new client fills out a consultation form, even if this isn’t their first nail appointment in their life.

    3. Remembering to make notes of what services/products I have used on clients, so that I can refer back to these at later dates.

    What are three things that really surprised you?

    1. That we can recommend clients different services, rather than have to give the client what they want despite it sometimes not being what is best for them.

    2. That waiver forms for nail techs exist, so that we aren’t held responsible for something we have advised against/advised that there may/will be issues with.

    3. That consultations are so important. I have never had one before so this was an eye opener. Especially the consultation forms and waivers if necessary.

    What are three things you will never forget?

    1. We can not diagnose, only inform the client of a potential problem we may have encountered.

    2. Consultations are the key to building rapport and confidence between you and your client.

    3. No two clients will be the same, so we should tailor every appointment to each client.

    What advice would you give to a newbie starting this Module?

    1. Keep an open mind, and put yourself in the position of a client to understand why certain questions/forms are important and how they can affect your appointments as well as relationships with your clients.

    1. Stephanie Greville

      Great stuff Ayunda! I love that I can really tell the time you have taken to learn and understand this section!

  93. Hanna Proctor

    What are three things you’ve absolutely nailed in this Module?
    Passed the client consultation quiz 100% !!
    Understanding customer service better
    How important it is for a client consultation form to understand there nail background.

    What are three things you really need to continue to work on?
    Product knowledge understanding my products more.
    Confidence
    Know when to say no if I’m concernd about something wrong with their nails and refer them to a doctor

    What are three things that really surprised you?

    That menopause and medications can effect your nails
    That avocado contains latex so watch for some products.
    A clients form to be updated each time. products ect..
    What are three things you will never forget?
    80% listing and 20% talking
    Never diagnose a client with something
    Ask clients about there nail history/work/hobbies but politly
    What advice would you give to a newbie starting this Module?
    If your unsure of something re read it again or you can always post a question on here or the facebook group

    1. Stephanie Greville

      Hey Hanna
      I love the advice of posting in the FB group! There is so much to learn here and definitely can take multiple looks before it sinks in

      Confidence will come with practise! You got this 🙂

  94. Caitlyn

    What are three things you’ve absolutely nailed in this Module?
    1. 100% in the Client Consultations Quiz!
    2. Rereading/relistening to things I didn’t quite catch the first time, making sure I understand it before moving on.
    3. Note taking

    What are three things you really need to continue to work on?
    1. Reading the client’s mood
    2. Upselling myself and products
    3. Practice client consultations

    What are three things that really surprised you?
    1. How well I remembered a lot of the information.
    2. How much info you can get out of a client consultation without a client realising.
    3. I had never thought of keeping notes on clients to help with later appointments.

    What are three things you will never forget?
    1. 80% listening, 20% talking
    2. Consultations are about making connections
    3. Ask for the ‘Why?’

    What advice would you give to a newbie starting this Module?
    1. Take your time, don’t feel the need to rush.

    1. Admin bar avatar
      Nicole Leatham

      Hey Caitlyn! Sounds like you have really nailed this module! There’s definitely a lot of information to take in – well done for retaining lots of this. Awesome that you’ve noted the 80/20 rule. I still have to remind myself this sometimes and remember it’s totally ok to have some silence in an appointment too! Well done 🙂 ^Nicole

  95. Kate Hambling

    3 things I’ve nailed in this module:
    1 – I understand the importance of great client consultations. As a veterinary nurse I did multiple consultations with clients every day.
    2 – The quiz.
    3 – Customer service. Listening more than talking.

    3 things to work on:
    1 – Giving product recommendations based on the clients needs.
    2 – Being confident enough to go against the clients wishes, for example if someone had their heart set on long, fabulous nails but they really wouldn’t be ideal for them. I guess it all comes down to educating and communicating with them though.
    3 – Social media, this is the part I’m most worried about as I have not had any social media accounts until the FB page I made to join the Monaco student page. I will be doing the salon success module though to gain confidence in creating social media accounts to promote my new business endeavour.
    3 things that suprised me:
    1 – Not legally allowed to directly ask clients about medical condition.
    2 – How much environmental & lifestyle factors can affect the nail services provided.
    3 – Getting the client to sign a waiver form – this is such a brilliant idea that I would like to implement in my consultations.

    3 things I will never forget:
    1 – The importance of a great consultation being the difference between full service salons and NSS.
    2 – Do not diagnose and treat nail disorders.
    3 – The importance of client cards and recording relevant information.

    Advice for a newbie – I recommend taking notes while reading through the modules 🙂

    1. Admin bar avatar
      Nicole Leatham

      Hi Kate! Great points here. 100% wagree with recommending taking notes when doing the online learning. They are so helpful. So awesome to see you understand the value and importance of client consults & I am sure you’l be able to slot right in given your experience with vet nurse consults 🙂 ^Nicole

  96. Tyla

    What are three things you’ve absolutely nailed in this Module?
    1. the quiz
    2. understanding why the consultation is so important
    3. listening to clients to understand their wants and needs

    What are three things you really need to continue to work on?
    1. being confident in my skills and product recommendations
    2. having a system in place that’ll be easy to keep the client cards
    3. telling people no if their wants don’t match their lifestyle

    What are three things that really surprised you?
    1. i never thought of having a waiver card, before but it makes so much more sense
    2. how much information i retained
    3. that we can only advise a medical issue and not diagnose

    What are three things you will never forget?
    1. the importance of the consultation and how it makes you stand out from the rest
    2. that you can say no if you truly don’t believe the set of nails will work and make them happy
    3. ask for the why

    What advice would you give to a newbie starting this Module?
    1. take notes and have fun

    1. Becca

      Awesome work Tyla! Great points here. I’ve found a good booking app so helpful in keeping track of all my client info.

  97. Lilly Robinson-Bates

    What are three things you’ve absolutely nailed in this Module?
    -The client consultations quiz! I’ve already had a lot of experience with customer service so I found myself quite confident with this.
    -Making recommendations.
    -The sample client card.
    What are three things you really need to continue to work on?
    -Other information to gather. I was really surprised to see that straight out asking someone about their medical history is a violation to human rights law.
    -After the appointment. Remembering to write down if they had any changes to a manicure or any custom colours.
    -When the client arrives. Remember to ask them about any recent nail services she might have had and what she liked about them.
    What are three things that really surprised you?
    -I was really surprised about the human rights law.
    -How much a client’s lifestyle will affect their hands/nails.
    -How important a waiver can be.
    What are three things you will never forget?
    -How important it is to do a consultation.
    -that you can not ask direct health questions.
    -never ever diagnose or say “i think this is XYZ” to a client, we are not qualified to do so.
    What advice would you give to a newbie starting this Module?
    -Taking notes is the biggest help ever.

    1. Becca

      Great work Lilly! It’s crazy how big a difference lifestyle will make to people’s nails. Aftercare advice is key!

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