Terms and Conditions of Training Enrolments

We know it’s normal to skim the T&C’s but this is not a copy and paste template – please do read and make sure you understand all of the below.

‘Salon Success’ Payment Plans
1. By enrolling at the price of $24.99 using the promo code PLANPLEASE, you agree to 51 further weekly payments of the same amount, $24.99.
2. You can pay off the balance in full at any time and receive a 10% discount on the remaining balance.
3. Any missed payment will result in one re-try after which you will be invoiced for the full balance of the remaining payments, due within 28 days.
4. If the one re-try fails, course access will be revoked until the full invoiced balance is paid in full.
5. Failure to meet these terms will result in your account being referred to a third-party debt collection agent.
Course Fees
1. Fees are payable, in full, at time of enrolment.
2. We accept payment via Visa, Mastercard, Bank Transfer, Oxipay and Laybuy.
3. We do not accept cash under any circumstances.
Payment Plans
1. We accept payment by Oxipay and LayBuy which are both automated Direct Debit/Payment Plan services. You can also book enrolments one module at a time to allow for even lower payments.
2. We have had students successfully apply for WINZ funding to complete our course.
3. We do not accept payment plans of any other kind.
Withdrawing your Enrolment
1. Once paid, course fees are non-refundable.
2. Any cancellation applications must be made, in writing, to learn@monaco.ac.nz.
3. Any accepted refund applications will be paid out on the 20th of the following month.
4. We reserve the right to decline all requests other than those covered by the Consumer Guarantees Act.
5. If your cancellation request is denied and you can not or have not attended as originally planned, your fees will be forfeited You will need to re-enrol in the class at full price to complete your qualification.
Lessons
1. We reserve the right to cancel lessons up to 10 working days prior to their scheduled date if the lesson is not full (usually this means less than 6 bookings).
2. Lessons are run by Mentors, high-scoring Graduates who we trust to work with our new students.
3. Unless specified otherwise on the Enrolment Page, the address for class is 123C Main Highway, Ellerslie, Auckland. We are down the driveway between Mayfair Wines and Charlie Baxters. Our door is in the corner of the ‘L’ Shaped Block of Shops.
4. There is heaps of parking around for 2-3 hour blocks (perfect for your models!) but it can be a bit trickier if you’re in a full-day class. We are a 2-minute walk from Ellerslie Train Station and lots of bus stops if you can arrange to use public transport. There is also free parking on the top half of Ladies Mile and Arthur St if you don’t mind a 10-minute walk, or you can park in a secure Wilson parking building nearby for $15/day
5. Some skills in some modules need more than one 3-hour lesson to complete, for example, your first ever set of extensions – you might want to book a morning and afternoon back to back. Some others are fairly quick and you may be able to complete two skills in one session if you are an efficient worker. Your Lesson Guide (available at https://monaco.ac.nz/student-resources/) includes a recommended number of lessons for each skill. The number in this column is based on averages however you can work at a slower or faster pace. Do not rush yourself! Note that some sessions say .5, as in POINT 5 – none of them say 5 full sessions, be careful not to misread this. If a lesson says 2, we mean on the same day, to give you a total of 6 hours to work. If you choose not to do this, this is your prerogative, but if you do not meet the requirements of a lesson that had a’2′ on it within 1 lesson, we reserve the right to refuse to sign off the skill and to require you to pay to reattend ($90).
6. You can complete the lessons in the order shown under ‘Lesson Number’ on your Lesson Guide BUT to make it easier on models and schedules, we also allow you to mix it up to a certain degree. If you plan on mixing it up, please pay careful attention to the column ‘Complete the following lessons first’. We will be checking your Lesson Guide on arrival to make sure you are ready for what you have planned. If you are not ready (have not completed the prerequisite lessons) and are inflexible with being able to swap for another skill, your lesson will be marked incomplete and will need to be rebooked at your own cost ($90).
7. Your Mentor will be happy to demonstrate the steps for a skill during your lesson however you are still required to have done prior learning online before arrival. If you are not ready (have not completed the prerequisite online learning) and are inflexible with being able to swap for another skill or to catch up on the online learning before you start your model, your lesson will be marked incomplete and will need to be rebooked at your own cost ($90).
8. To have a lesson signed off, you must have followed the guidance of your Educator to complete the steps as per our lesson plan AND have completed 5 nails. If an Educator refuses to sign off a lesson, you have the right to request that a second opinion be requested from our Managing Director, Penny Lawler. This must be requested at the time of the lesson and not afterwards. If a lesson cannot be signed off either because the Educator was not comfortable with doing so and you did not request a second opinion OR because Penny agreed with the Educator, we are within our rights to mark your lesson incomplete and it will need to be rebooked at your own cost ($90).
Attendance
1. Attendance of all lessons is compulsory.
2. Any cancellation made within 72 hours of a Lesson will be charged a cancellation fee of $90. This covers the cost of the lesson you missed/cancelled, and allows you to rebook the future lesson. It is necessary because we run at very small class sizes. When you don’t turn up and then need to rebook that lesson, you have used 1/6th of our potential income twice, instead of the once that was covered in your Course Fees.
3. You have 12 months from the date of enrolment to complete all Lessons associated with a Module.
4. Missed classes for any reason including illness will be treated with the same terms and conditions as a ‘Cancellation’ (5.2). We understand you can’t plan for your illness but neither can we, and with small class sizes, a refund resulting from your illness would mean a significant loss for us.
5. If you cannot attend a lesson without advance warning, please use the Novice/Grads Facebook Group to advise of this. We have different educators on different days and no phone line in the classroom so if you post in there anyone who needs to see it, will.
Online vs In-Person
1. If you are an in-person student you are welcome to attend lessons online.
2. If you are an online student, you are welcome to attend lessons in person but will be invoiced $30 per lesson to cover product.
No Shows
1. The attendance and cancellation terms above apply in full to no-shows.
2. No exceptional circumstances will be taken into account and the terms above are final.
Repeating Classes for Free
1. One of the benefits of training at Monaco Nail Academy that you can repeat classes for free within 12 months
2. Classes can only be repeated after ALL lessons of a Module have already been attended.
3. Free repeat classes cannot be used to work around the Cancellation Policy by booking a repeat class and then not turning up to the original date.
4. Any cancellation made within 72 hours of a Lesson will lose you the privilege of free repeats. You will only be allowed to repeat in future at the per-lesson cost of $90.
5. Aside from the above clauses, you may repeat any class at full price by following normal enrolment procedures. Paid classes will be confirmed according to standard enrolment time frames without delay.
Assessments
1. There are four Assessments – Theory, Practical Manicure, Practical Liquid and Powder and Practical Hard Gel OR PolyGel.
2. The Theory Assessment is to be completed from home via the link in ‘The Theory of Nails’.
3. The pass mark for each Assessment is 80% with no exceptions
4. All Assessments must be passed within your 12 month Study Period (the 12 months from Enrolment), with no exceptions.
5. Around 50% of students pass Acrylic and Hard Gel Practical assessments on their first attempt, and around 80% pass Gel Polish on their first attempt. You should be prepared to repeat if necessary. Repeats are free.
6. Any cancellation made within 72 hours of a booked Assessment will lose you the privilege of free repeats. You will only be allowed to repeat in future at the per-lesson cost of $90.
7. Please note that while there is no time limit for Assessments (although time does affect your score), lessons are three hours long and your Educator needs 15 minutes at the end to mark your Assessment. You must be finished with 15 min to spare. Your Educator will, as a legal requirement of their shift, be taking a 45 min break between lessons. If you are worried about time, you can book two lessons back to back and continue after the break – just be prepared to also take a 45 min break in the middle. You must BOOK the second lesson or a desk will not be reserved for you and if the class is full you will be unable to continue. If it is the last lesson of the day, your Educator will not stay late to mark your Assessment, you must be finished with 15 min to spare.
Models
1. You are expected to source your own models for all classes that require them.
2. A sheet giving tips on finding models (including from out of town if you are travelling for your course) is also provided.
3. You only NEED one model between two students – use the Facebook Group to communicate with other students and coordinate sharing if you want to do this.
4. You can work by yourself on your model OR to save time and take the pressure off, you are welcome to post in our Student Facebook Group and look for a buddy who wants to complete the same skill at the same time, therefore allowing you to work on one hand each of the same model. You are only required to complete 5 nails to have a skill signed off (you will complete 10 when you do your portfolio). Note that you are required to work on a model for at least 80% of your lessons. We do not allow you to work on practice hands – the alternative to a model is your own nails or the nails of your buddy. If your model does not turn up, you will be required to find a replacement or work on yourself. We highly recommend having a backup model planned. If you choose not to continue with the lesson, your lesson will be marked incomplete and will need to be rebooked at your own cost ($90).
Certificates
1. A combined certificate will be awarded for all classes.
Product
1. We don’t supply take-home Starter Kits however we do supply all product used during in-person classes – most schools that supply Starter Kits expect you to use them during classes, leaving you with very little take-home product.
2. During training you will get to know what you like and don’t like, decide what you need and don’t need, and then we teach you how to choose suppliers and product and how to order for yourself – something no one else teaches! We decided we didn’t want to be choosing how you spend your money by selling you stuff you don’t need. When you do buy product you make money off all of it instead of using it up on free models, and we’ve also sourced student discounts for you that actually make the product cheaper in the long run.
3. Products supplied during class must be left in their original condition, with the exception of expected usage. Should anything change condition in your care (for example breakages, spillages, disappearances), you will be charged 60% of the value of that item, payable immediately.
Completing the Foundation Certificate in Nail Technology
1. In order to receive your qualification, you must attend all lessons (either online or in-person) of The Theory of Nails, Manicures and Pedicures, Mastering Acrylic Application, Mastering Hard Gel Application and Mastering PolyGel Application, pass all four assessments listed in the above terms, and complete a Portfolio of work.
2. All Assessments require a mark of 80% or higher to pass.
3. You can view the Portfolio Submissions inside the online workbook for each module.
4. You have 12 months from the date of Enrolment to complete all other criteria. That is 365 days to complete no more than 27 3-Hour Lessons and no more than 20 clients (for the Portfolio). Please plan ahead and manage your time wisely. NO EXCEPTIONS OR EXTENSIONS WILL BE GRANTED.
5. As an adult student, do not expect reminders from us. It is your responsibility to manage your time.
Expectations
1. As you are learning, please place reasonable expectations on yourself – not every set will last as long as they are meant to when applied with experience. This doesn’t mean you’re no good or you haven’t learnt anything – when you first learnt to drive you were probably terrible. When you passed your test you were good enough – but compared to now? Experience and practise are everything.
2. If you need extra help, there is a lot available – it is your responsibility to ask for it.
3. The hours of training covered by your Course Fees are supplied within the structure of scheduled Modules and not to be expected outside of this.
4. You will have access to the Novice/Grads Facebook Group for as long as you are either a student or graduate. Should you withdraw or not complete your qualification, you will be removed. Nastiness and anti-competitive behaviour will not be tolerated and we reserve the right to remove individuals from the group at our discretion. Information provided within the group is copyrighted by Monaco Nail Academy and individuals found sharing it with non-group-members will be removed and our right to pursue court action for copyright infringement may be invoked. In saying that, we’ve never had to remove people for any reason other than non-completion before – we just reserve the right to protect the wonderful community we currently have.
General Information
1. Please complete this Learning Styles quiz and write down the results before you start your first class – http://www.educationplanner.org/students/self-assessments/learning-styles.shtml?mc_cid=416aa68572&mc_eid=da629e8393
2. It is imperative that you join the Novice/Grads Facebook Group as soon as possible. This is our primary point of communication. If you do not have Facebook, you will be required to create an account for the purposes of joining this group.
3. Lesson Guides can be found in the online workbook for each module, accessible from the time of enrolment.
4. We list all of you on our Salon Directory and refer the MANY media enquiries we get to that link. To be included, go to the Files Tab of the Novice/Grads Facebook Group and find the file called Graduate Salons. Complete it and email to learn@monaco.ac.nz
5. Please do not Private Message your Mentors or other Monaco staff. You can use the group or email learn@monaco.ac.nz
6. There is a separate group – here – where you can be the first to know about Advanced Classes and Product Specials
7. By enrolling in this course you agree to be added to our Mailing List in order to receive class information and updates.
In Conclusion
1. The Terms and Conditions listed above cover this and all future enrolments with Monaco Nail Academy.
2. This means that when you request to add additional Modules to your enrolment via email, phone or other means, these Terms and Conditions apply.
3. If the Terms and Conditions are updated after the date of your enrolment, we may require you to enrol in further Modules via this website in order to accept the new Terms and Conditions.
4. We reserve the right to change the Terms and Conditions at any time and apply them to future enrolments. This means if you are only enrolling in one Module at a time rather than all four, different terms may apply to future Modules. The requirements to complete your qualification will not change.