Terms of Trade
Terms of trading with Monaco Nail Artists Ltd (3548091) T/A Monaco Nail Academy
1.1 Payment in full is required before dispatch or collection of your order. We accept payment by Debit and Credit Card (Mastercard and Visa), Paypal, Bank Transfer, Oxipay, LayBuy and Stripe. We do not accept Cash or Cheques. Our Bank Account number is Monaco Nail Artists Ltd, ASB 12-3233-0616846-05.
1.2 Our website is secured by RapidSSL and does not store credit card details. Credit Card payments are handled by DPSExpress, a secure, PCI compliant third party.
2. Products and Prices
2.1 Our prices and/or products are subject to change without notice.
2.2 You will be invoiced for goods at prices current at the date of dispatch.
2.3 You agree that goods which are in pack multiples will be supplied to you only in pack multiples.
2.4 All prices are invoiced per item including GST. GST total is shown per invoice.
3. Delivery and Handling
3.1 Dispatch of goods is normally by contract carrier with Fastway Couriers, and occurs within 2 business days of full payment. We reserve the right to deliver goods by any other reasonable means. You have the option of arranging for collection of the goods.
3.2 You agree that you will be responsible for all delivery costs unless otherwise stated. Monaco expressly reserves the right to amend your invoice, should actual freight costs exceed the amount already paid. You agree that Monaco may debit your account accordingly.
3.3 You agree that freight charges automatically applied to your order may be varied depending on your delivery address. Delivery from Auckland to remote locations may incur additional charges. We do not ship outside of New Zealand.
3.4 Large items or bulk orders may also incur additional delivery charges and we reserve the right to adjust these charges as may be appropriate.
3.5 You or your agent must be at your delivery address to take delivery of goods.
3.6 Goods shipped via courier must be checked for damage – prior to accepting delivery. We will not be liable for damage to or loss of goods left at your unattended delivery address.
3.7 Responsibility and ownership of the goods passes to the purchaser once they are delivered to the carrier, regardless of the method of shipping. Claims for loss or damage of products are the responsibility of the purchaser and should be reported to the appropriate carrier.
3.8 Additions to orders may be treated as separate orders. You may receive a separate invoice, dispatch and freight charge once the initial order has been packed and processed.
3.9 We do not ship to PO Boxes.
3.10 Items not in stock at time of order but coming into stock shortly will be charged for at time of sale, placed on priority backorder, and delivered promptly once received in our showroom.
3.11 We highly recommend that high-risk items such as monomer are picked up from our Auckland showroom. If couriered, this is done at your own risk.
4. Returns and Refunds
4.1 We will not be liable to rectify incorrect supply of goods or damage to goods unless you advise us within 24 hours of taking delivery of goods.
4.2 We will not accept returns of goods any later than seven days (7) after the date of the invoice.
4.3 Returned goods must be accompanied by a photocopy of the invoice relating to them.
4.4 We will not accept returns of goods unless they are faulty. Items that are returned should be in the same condition as when supplied.
4.5 Should you return goods not subject to clauses 4.1- 4.3 ( a ) we may require you to pay for the goods in full; (b) we may charge a restocking fee of 25% on all returns of goods supplied as ordered.
4.6 We will not be liable for claims under warranty unless you provide our invoice as proof of date of purchase.
4.7 Incorrect supply of goods will be rectified by replacement. When this is not possible, a credit will be applied to your account for future purchases. Refunds will not be supplied.