-
Dealing With Customers
- Client Consultations
- Client Consultation Form Template
- Client Consultations Activity
- Adding Value through Consultations
- The 80-20 Rule
- After the Appointment
- Criticising Your Services
- Dealing with Complaints
- Taking Things Personally
- Fear of Getting Clients
- The Best Friend Effect
- Module Revision
- Up Next –
Dealing With Clients (8/12)
What are three things you’ve absolutely nailed in this Module?
1. Use my software for consultation forms
2. Understanding the difference between criticise and complaints
3. Understand how to avoid negative connotations
What are three things you really need to continue to work on?
1. Self sabotage
2. Being super clear around the education – so much to remember sometimes I get overwhelmed.
3. Handling complaints
What are three things that really surprised you?
1. Not surprising but great advice about the after care and remembering to take notes to refer back to
2.
3.
What are three things you will never forget?
1. Replace, repair or refund
2. Thank them, apologise and offer a solution
3. Make NOTES
What advice would you give to a newbie starting this Module?
1. Take notes!